Automation Service Engineer, Kansas KS

the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

BD Diagnostic is seeking a field-based Automation Service Engineer to provide on-site support at various customer locations throughout the Kansas City region. This position is responsible for managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and BD. The individual will be responsible for identifying, evaluating, resolving or raising customer struggles.

In addition, the individual will act as customer advocate and liaison back into the BD organization. This position is also responsible for providing on-site support to BD Lab Automation customers, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.

• Provide onsite support for installation and service of sophisticated diagnostic laboratory automation instrumentation with minimal supervision, respond to emergency customer requests via dispatch, and complete work according to ISO and GMP standards while maintaining professional appearance and adhering to regulatory requirements including HIPAA, OSHA, and FDA.
• Deliver clear, timely, and effective communications to customers regarding service expectations, arrival times, ongoing service activities, and follow-up calls in support of BD Customer Experience initiatives, while also properly reporting and documenting all customer complaints in appropriate systems for resolution and investigation.
• Utilize advanced troubleshooting techniques and analytical thinking skills to diagnose hardware/software issues, determine corrective actions, complete system repairs, upgrade systems for software compatibility, and work independently using schematics, diagrams, service manuals and other documentation.
• Play an active role in maintaining and implementing service documentation, provide feedback to improve documentation efficiency, complete service documentation per GMP requirements, finish administrative requirements within expected time frames, and participate in vendor credentialing programs to maintain access to customer facilities.
• Manage trunk stock inventory within established limits, maintain calibrated test equipment and tools in good working condition, demonstrate good judgment in company credit card usage while adhering to expense guidelines, and properly maintain company vehicle according to fleet contractor requirements including service maintenance, cleanliness, and organization.

• Bachelor’s degree in a technical field (Electrical, Electronics, Informatics, Mechatronics, or Biomedical) or 10+ years of equivalent experience, with strong understanding of electronics, electro‑mechanical devices, PLCs, pneumatics, and intermediate knowledge of networking architecture and computer operating systems.
• Proficiency in software installations and upgrades, understanding of basic computer security concepts, ability to communicate with IT personnel, and skills to complete routine software maintenance while demonstrating…