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HelpDesk/Support IT Project Manager Technical Support Systems Administrator

Service Desk Lead - Operations & Escalation Champion

Job in Topeka, Shawnee County, Kansas, 66652, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Project Manager, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 84900 - 154500 USD Yearly USD 84900.00 154500.00 YEAR
Job Description & How to Apply Below
A leading IT service provider is looking for a Service Desk Lead to oversee service desk functions in Topeka, Kansas. This role entails managing day-to-day operations, leading shifts, and ensuring high-quality service delivery. The ideal candidate will possess over 6 years of relevant experience and strong ITIL knowledge. Key responsibilities include team supervision, escalation management, and adherence monitoring to SLA standards.

This is a full-time position with competitive compensation ranging from $84,900 to $154,500.
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