Helpdesk Support Technician

Responsibilities

• Providing end‑user technical support (in person, phone, remote)
• Installing, maintaining, and troubleshooting computer hardware and software
• Imaging, deploying, and redeploying devices
• Maintaining hardware and software inventory and asset records
• Supporting LAN, Wi‑Fi, communication, and mobile devices
• Setting up audio/visual equipment for meetings
• Creating technical documentation and knowledge‑base articles

• Strong troubleshooting and problem‑solving skills
• Customer service and communication skills
• Ability to work independently with moderate supervision
• Knowledge of distributed computing environments
• Device imaging and deployment skills
• Asset and inventory management
• Documentation and technical writing skills

• Microsoft Windows operating systems
• Microsoft Office
• Microsoft Active Directory
• LAN/WAN networks
• Wi‑Fi and communication systems
• Device imaging software
• Audio/visual equipment
• Mobile devices and smartphones

Six (6) months of experience advising and assisting computer users in a distributed computing environment. (Education may substitute for experience as determined relevant by the agency)

• High School Diploma or equivalent

• Microsoft Certified Professional (MCP)
• CompTIA A+ Certification
• CompTIA Network+ Certification

• Continuous sitting at computer workstation
• Continuous bilateral hand coordination (keyboard/mouse use)
• Occasional standing and walking
• Occasional reaching above shoulder height
• Occasional bending, crouching, kneeling
• Occasional lifting up to 2 lbs (files), up to 7 lbs (binders), up to 20 lbs (computer equipment)
• Exposure to electrically powered office, network, and telecommunications equipment
• Must follow safety procedures when installing/repairing equipment

This is a Contract to Hire position based out of Topeka, KS.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Feb 28, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.