Technology Architect

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

We are seeking a Technology Support Architect who is passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing Technology Architect overlay role will work in partnership with our Sales, Solution Engineering & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers as they embrace the 4th Industrial Revolution.

• Specialized Solution Design – Serve as the go‑to expert for Solution Engineers when deep knowledge of Lumen’s WAN Technologies (DIA, IPVPN, Diversity, E‑Services) is required.
• Specialist Expertise – Provide on‑demand design, best practices and industry expertise to the sales teams during the Learn/Buy/Get phases of the customer lifecycle experience.
• Product Partnership – Partner with Product Management to recommend potential solutions and provide input on strategic and tactical plans for new product development.
• Customer Meetings – Lead and attend customer meetings, prepare and deliver technical proposals and presentations with business acumen for the audience.
• Custom Solutions – Partner with the account team to shepherd custom requirements through sign‑off process.
• Sales Enablement – Share knowledge of process, key contacts, technology and product in your area of specialization over the phone, in writing or through live trainings.

• Education – Bachelor’s degree in engineering, physics, computer science, related fields or equivalent industry experience.
• Work experience – 5+ years in a Pre‑Sales role responsible for needs identification, qualification and solutions design.
• Technical Knowledge – Advanced applications across multiple product areas with focus in WAN technologies (DIA, IPVPN, E‑Services) and routing protocols (deep BGP knowledge).
• Communication – Ability to lead discussions with clients across many levels, including C‑level, VPs and Directors within IT.
• Sales Ability – Proven track record of attaining sales quota through solution selling methodologies, upsell and new prospect generation.
• Problem Solving – Expert problem‑solving skills to resolve complex issues across multiple products.
• Work Style & Presentation Skills – Ability to work independently, under pressure, build strong team relationships, and present engaging proposals to customers at any level.

• Base salary range depending on location (e.g., $129,639 – $172,852 for KS, KY, MO, etc.; see detailed ranges).
• Comprehensive package featuring Health, Life, Voluntary Lifestyle benefits and other perks.
• Bonus structure including short‑term and long‑term incentives; additional information available during the selection process.

Requisition #: 340885. If selected, a background screen will be conducted (criminal, motor vehicle, drug screening as required). For more information on these checks, see our FAQ page. The link to this job was copied to your clipboard.