Digital Strategy Partner

Overview

Company:
Highmark Health

JOB SUMMARY:

As a Digital Strategy Partner, you ll work on shaping and executing the organization s digital vision in solving key customer and business problems. The incumbent will work closely with omni-channel Product Managers in establishing how digital experiences align with business goals/objectives and deliver on customer needs across multiple digital channels, maximizing the value and power of digital capabilities. This role includes establishing metrics of success to show how digital capabilities meet objectives.

The role considers market trends, tech trends, customer behavior data, performance data, customer journey analytics, and other data sources to recommend how digital channels can contribute to achieving goals. Key activities include: defining and shaping digital strategy, identifying opportunities to solve business problems with digital technologies, conducting market research, external benchmarking and competitive analysis, conducting data analysis, collaborating with cross-disciplinary product teams (Product Managers, Designers, Strategists) to develop product roadmaps and initiatives, collaborating with Digital Product Management to implement strategy in digital products, and managing vendor partners and other stakeholders who support digital experiences.

This role is a big-picture thinker and team player who enjoys architecting digital experiences, driving innovation, and operating in a highly matrixed environment.

• Lead or support key strategic initiatives across Enterprise. Role will vary depending on initiative, but will include elements of team leadership, problem-solving, data analysis, project management, communication, and implementation support. Participate on a portfolio of projects.
• Participate in the development of strategic plans for the Enterprise and the key business units of the Enterprise.
• Support the team in identifying, clarifying, and resolving complex issues critical to the success of the initiative.
• Support the identification of initiative impacts with other strategic initiatives to ensure alignment of the overall strategy.
• Help develop standard analytics and processes to use in leading various strategic initiatives.
• Play a role in shaping the culture and skill set of the organization.
• Other duties as assigned or requested.

Required

• Bachelor s Degree in Business, or related field, or relevant experience and/or education as determined by the company in lieu of bachelor s degree.

Preferred

• Master’s Degree in Business, or related field.

Required

• 5 years of experience in Strategic Planning or related work experience in Business or Healthcare or equivalent combination of experience and education
• 2 years of consulting experience (external or internal) or equivalent combination of experience and education

Preferred

• 6 years of experience in payer, hospital system, or care delivery industry
• Experience influencing change in complex organizational systems

• Ability to solve complex conceptual and operational problems; potential ability to lead teams in problem-solving exercises
• Strong quantitative and analytical skills
• Demonstrated influencing, and teamwork skills
• Basic project management skills
• Focus on impacts to the customer of decisions rendered
• Proactive in driving change and continuous improvement
• Strong emotional intelligence, with servant leadership mindset
• Commitment to development of others and self

Language (Other than English): None

• 0% - 25%

Position Type

• Office-based

Teaches / trains others regularly

• Occasionally

Travel regularly from the office to various work sites or from site-to-site

• Rarely

Works primarily out-of-the office selling products/services (sales employees)

• Never

Physical work site required

• Yes

Lifting: up to 10 pounds

• Constantly

Lifting: 10 to 25 pounds

• Occasionally

Lifting: 25 to 50 pounds

• Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties,…