Information Technology Support Technician

IT Technician (Help Desk I)

Do you build your own PCs, run a home lab, or tinker with Raspberry Pi projects for fun? If you are the "go-to" tech person for your friends and family, and you’re looking to turn that passion into a serious career with a national financial firm, this is your runway. We aren’t looking for a cog in a machine; we are looking for a curious problem-solver who takes pride in doing things the right way.

• Compensation: $40,000 – $50,000 Base Salary + Quarterly Bonus Potential.
• Retirement: 401(k) with a 100% match on the first 6%.
• Time Off: 3 Weeks PTO to start (scales to 5 weeks) + 10 Paid Holidays and more.
• Benefits: Premium BCBS Health/Dental, Vision, Life, and LTD (company pays a large portion).
• Location: 100% Onsite at our HQ in Topeka, KS.

Magellan Financial is a fast-growing partner to independent financial advisors nationwide. We move fast, we embrace technology, and we obsess over service.

In this role, you won’t be stuck in a call center reading scripts. You will be the on-site "first responder" for our internal team. You will handle everything from Windows 10/11 troubleshooting and hardware repairs to physical office build-outs (cable management, desk setups). You will report directly to the Technical Support Analyst, gaining mentorship and exposure to enterprise networking, security, and cloud systems.

This role is designed to take you from "enthusiast" to "professional sysadmin" over time.

You are a learner. You might not have 10 years of experience, but you have the aptitude. You know the difference between a router and a switch, you know why cable management matters, and you treat every support ticket—whether it's a CEO or an intern—with patience and urgency. You are comfortable using a power drill one minute and resetting an Active Directory password the next.

• Those seeking a remote-only role (hands-on, on-site support).
• Those who view IT as just "resetting passwords" and lack curiosity about how systems work.
• Those unwilling to do physical tasks (lifting monitors, crawling under desks for cabling).

• Required: Reliable daily commute to Topeka, KS.
• Required: Strong knowledge of Windows 10/11 troubleshooting and basic hardware repair (RAM/SSD).
• Required: Understanding of basic networking concepts (IP, DNS, DHCP).
• Preferred: 1-2 years of help desk experience or relevant trade school/certifications.

If you're ready to learn, build, and grow with a top-tier team, apply now, and let's talk.

$40,000.00/yr - $50,000.00/yr

Not Applicable

Full-time

Information Technology, Customer Service, and Engineering

Financial Services, Insurance, and Marketing Services