Policy Accounting Specialist

As one of the leading writers of Federal Crop Insurance, Agri Sompo North America combines industry experience, resources, capital, and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers, and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity, and a belief that accountability, collaboration, and agility are crucial to long-term success.

Agri Sompo North America is part of Agri Sompo, Sompo International’s global agriculture platform. This platform is an integrated underwriting, technology, and distribution platform delivering innovative insurance and reinsurance solutions worldwide. Sompo International, Agri Sompo’s parent company, is a global organization driven by its core values, promising trust and a commitment to protection. Through operating subsidiaries, Sompo International writes insurance across agriculture, casualty, property, marine/energy, aviation, and reinsurance lines.

We recognize that our success is derived from our people, and we are committed to creating a positive work environment with offices in Lenexa, Kansas, Des Moines, Iowa, and around the country.

Job Description

Agri Sompo provides advanced analytics to address risk and exposures across its product lines. Our commitment to customer service positions us to make a lasting impact on farmers and ranchers nationwide.

This role emphasizes providing superior customer service to Agents and Insureds, ensuring timeliness and accuracy in billing statements, indemnity payments, posting of insured payments, cashed checks, refunds, debt notifications, collection activities, and compliance with RMA regulations.

Job Responsibilities

• Process indemnity payments daily with accuracy and timeliness.
• Post and allocate incoming payments accurately, ensuring proper reconciliation.
• Prepare, review, and implement payment agreements, monitoring adherence and resolving issues.
• Issue debt notifications and oversee collections, complying with policies and RMA requirements.
• Prepare and distribute monthly billing statements accurately and timely.
• Review refunds for accuracy and compliance.
• Provide excellent customer service by addressing inquiries and resolving billing issues.
• Research and utilize AI tools and emerging technologies to improve processes and decision-making.
• Report non-compliance with laws or ethical standards to management.
• Perform additional duties to support departmental and organizational goals.

Education

• High School Diploma or equivalent, or relevant experience.

Experience

• Minimum 1 year of office and customer service experience.
• Knowledge of crop insurance policies, agricultural practices, or regulations is a plus.

Knowledge, Skills, and Abilities

• Attention to detail and ability to perform complex functions.
• Ability to work independently and in teams.
• Strong analytical and problem-solving skills.
• Basic understanding of AI tools and a willingness to learn new technologies.
• Multitasking and timely task completion.
• Exceptional customer service and relationship-building skills.
• Proficiency in Microsoft Office, especially advanced Excel skills.
• Ability to work effectively in a fast-paced environment.
• Understanding of RMA guidelines and requirements.
• Proficiency in relevant software, policies, and procedures.
• Responsive and professional communication skills.
• Continuous process improvement mindset.
• Innovative thinking to address daily challenges.