National Customer Service Specialist-, AM - Security Clearance

Position: National Customer Service Specialist-Monday-Friday, 9:00 AM - 5 with Security Clearance
Join Our Team as a National Customer Service Specialist About MBA Consulting Services, Inc. (MBA CSi): MBA CSi is a trusted federal government IT systems integrator specializing in innovative solutions that address mission-critical challenges. With a 20-year legacy of excellence, we deliver comprehensive services in information technology, engineering, professional services, and facilities management. Our values-driven culture emphasizes integrity, respect, and quality, fostering an environment where top talent thrives.

MBA CSi employs over 350 professionals across 46 locations worldwide.

Position Overview:

We're looking for a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you'll play a key part in maintaining and improving the USPS's Security Lock policies, systems, and processes. You'll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records.

If you're a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you! What You'll Do:
* Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
* Generate reports and suggest process improvements for better management and efficiency.
* Develop and implement policies and procedures to enhance Security Lock functions.
* Provide technical support for ordering systems and related applications.
* Maintain accurate records for key returns, combination changes, and product updates.
* Participate in meetings to provide insights and recommendations on Security Lock programs.
* Support Tier 2 helpdesk operations by addressing escalated customer inquiries and resolving issues.

What We're Looking For:

* Experience:

* 2-3 years in customer service, helpdesk/call center operations, or materials ordering support.
* Technical

Skills:

* Advanced proficiency in MS Excel, Access, and CSV files.
* Familiarity with MS Teams.
* Strong communication, multitasking, and problem-solving abilities.
* A proactive and adaptable mindset with the ability to work under pressure. Additional Details:

* Location:

Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS.

* Schedule:

Monday-Friday, 8:00 AM - 5:30 PM CT.
* Position Type:
Non-exempt, 40-hour workweek
* Background Requirements:
* Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance Why Join MBA CSi? At MBA CSi, you'll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We're committed to fostering growth, encouraging innovation, and recognizing excellence. Take the next step in your career and apply today! #CJ