Weekend Receptionist

Duties:

• Meets and greets all new residents and families to facility.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved.
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel;
  Opens, delivers, and forwards mail;
  Transcribes materials;
  Records appointments and meetings for administrative staff;
  Files necessary documents.
• Answers telephone and directs caller to correct station;
  Refers to nursing home directory to ascertain station number of persons requested;
  Takes messages for staff members;
  Answers questions of callers according to nursing home policy;
  Answers routine correspondence.
• Alerts specified individuals and agencies in case of emergencies;
  Assembles material for reports and questionnaires.
• fications over public address system.
• Passes out and collects employment applications.
• Other duties assigned.

• High school Diploma required.
• Proficiency with Microsoft Office:
  Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.