Customer Experience Representative

Customer Experience Representative – Blue Cross & Blue Shield of Kansas

Posted: 1 day ago. Remote available. Applicants must reside in Kansas or Missouri or be willing to relocate.

The role provides a world‑class customer service experience resolving complex inquiries from members, employers, and providers. The candidate works remotely or onsite per the Telecommuting Policy.

Compensation: $20.96‑$26.20 per hour (non‑exempt grade 11). Salary range is a good‑faith estimate and may vary.

• Research, resolve, and respond to inquiries and correspondence via telephone, written, and e‑mail communication.
• Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements.
• Work with peers, other departments, and leadership to find appropriate solutions to problems.
• Perform assigned job‑related duties and special projects.
• Conduct research using various channels while simultaneously listening, talking, typing, and researching.
• Maintain a rigid schedule with regular, predictable attendance.

• Effective communication skills to resolve complex inquiries and complaints.
• Positive interaction with internal and external customers, demonstrating empathy, adaptability, problem‑solving, and listening skills.
• Analytical and problem‑solving skills to diagnose problems and recommend effective solutions.
• Time‑management skills to respond promptly to inquiries.
• Technical skills to use computer programs and troubleshoot simple computer issues.
• Comfortable working independently in a structured environment.
• Diploma or equivalent required. College or continuing education in communications and/or medical fields preferred.
• Two years of navigating multiple computer systems and two years of customer service experience required.

General employment does not require a Kansas Department of Insurance license; however, if an employee is trained to handle direct enrolled calls (excluding service‑only calls), they must obtain and maintain an active Kansas insurance license.

• High school diploma or equivalent (required).
• College or continuing education courses in communications and/or medical related fields (preferred).
• Two years of navigating multiple computer systems.
• Two years of customer service experience.

• Communicate by telephone 95 % of the workday.
• Use a personal computer in a stationary position at least 95 % of the workday.

• EPIP incentive pay program.
• Health, vision, dental insurance.
• Six weeks paid parental leave for new mothers and fathers.
• Fertility and adoption assistance.
• Two weeks paid caregiver leave.
• 5 % 401(k) plan matching.
• Tuition reimbursement.
• Health & fitness benefits, discounts, and resources.

Blue Cross & Blue Shield of Kansas is committed to fostering a culture of connection and belonging, built on mutual respect. We provide equal employment opportunities.

Entry level

Full‑time

Other

Insurance