Relationship Manager Retirement Services

This will be a virtual position that will need to be based in the selected locations that are noted on the posting, preferably in the Mid Atlantic into the Northeast areas.

ADP is hiring a Relationship Manager within our Retirement Services group.

The Relationship Manager is responsible for developing and maintaining effective ADP relationships with our top tier clients for the retirement 401(k) needs. As the liaison with the Client and as a key client advocate, the Relationship Manager is primarily responsible for the client's overall satisfaction. The Relationship Manager positions him or herself within the senior levels of the organization. However, the Relationship Manager may also interact with the client's middle management and department staff when necessary.

Understanding the client's short and long-term goals relative to their retirement plan, the Relationship Manager serves as a facilitator of services across the Retirement Services organization and may be asked to assist ADP Sales in new opportunities. This position will involve extensive frequent domestic travel to meet with their book of clients.

• Key ADP contact for the client's decision maker and/or the senior executive responsible for the ADP relationship regarding retirement plans.
• Key liaison with all ADP entities to proactively communicate and monitor service and product issues after the client is sold. Focus is on total client satisfaction
• Execute quarterly comprehensive account reviews with clients. Effectively communicate and oversee the resolution of resulting critical service issues with all ADP entities as well as to communicate areas of satisfaction or perceived improvement.
• Understand client's business issues and retirement planning needs. Identifies new service and/or product opportunities.
• Proactively positions client satisfaction surveys. Follows-up on critical surveys.
• Communicates and promotes key ADP initiatives, i.e..: MOTM, User Group Meetings, Product Announcements/Enhancements.
• Positioned as the Client Advocate within ADP -- cuts through the red tape to resolve issues. Ensures clients understand ADP's position on World Class Service. Recognizes service as the key strategic differentiator in our marketplace.
• Participate in pre-sale presentations and employee education campaigns.
• Maintains comprehensive and timely records on service activities. Adheres to standard ADP tools and processes for recording and responding to service activities.
• Performs other related duties as assigned.

• Minimum of 5 years' related experience in professional services or relationship management, with prove proficiency in managing a book of business supporting clients.
• Comprehensive understanding of Retirement Products.
• Ability to travel 25-30% based on client needs.
• High School diploma

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
• FINRA Series 6 & 63 securities licenses and Securities Industry Essentials

• Bachelor's Degree preferred in Business, Finance or Accounting or the Equivalent in Education - Experience
• Experience in managing executive level relationships / partnerships with clients and third parties
• Extensive understanding of Defined Contribution record keeping and plan administration
• Familiarity with mutual funds and basic investment management principles

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits:
Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $74,100.00 - USD $ / Year*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and…