Customer Service Assistant

Key Objectives

To provide an excellent customer care service to ensure the delivery of the community equipment service is achieved.

• Answer telephone queries from customers, partners and contractors in a timely and courteous manner.
• Process orders/collections/repairs for equipment on the Community Equipments IT system.
• Ensure the IT system is updated with relevant information for both Vision Products and the commissioners to make informed decisions.
• Follow all process and procedures as directed.
• Schedule deliveries, collections and repairs of equipment by contacting clients in advance to arrange suitable dates within the order requirements.
• Ensure scheduling is done within the requirements of the service and to meet the performance indicators.
• Liaise with commissioners and professionals to advise them of any problems/issues with meeting the order requirements.
• Arrange for the relevant paperwork/information to be collated for the delivery teams in a timely manner.

• Knowledge of data protection requirements.
• Welsh Language Level 1 – all employees required to undertake a basic Welsh Language Induction to reach this level.
• Experience of working within a customer focused environment.
• Experience of working with a range of IT packages.
• Experience of working with customers with a range of support requirements.

• Seniority level:
  Entry level
• Employment type:
  
  Contract
• Job function:
  Customer Service
• Industry: Administrative and Support Services