IT Support Analyst

Overview

An exciting opportunity has arisen to join our IT support team as an enthusiastic IT Support Analyst. The position is based in Paddock Wood where you will be responsible for providing comprehensive helpdesk support across sites within the Fresca Group.

As an excellent communicator and problem solver you will need to apply your skills to provide IT helpdesk (2nd Line) support covering 450+ users across multiple sites, performing daily network tasks, maintenance of all systems and networks and offering advice on software and systems to ensure the IT service is consistent and adequately supported and the business continuity strategy is implemented.

• Provide 2nd line IT helpdesk support across multiple sites for 450+ users.
• Perform daily network tasks and maintain all systems and networks.
• Advise on software and systems to ensure consistent IT service and business continuity.

• IT degree or relevant equivalent qualification essential (2-3 years experience in a similar role).
• Active Directory, DNS & DHCP.
• Working knowledge of Windows OS and Microsoft Office 365 and M365 products. ITIL Foundation Certificate desirable.
• Comprehensive knowledge of IT software.
• Flexible attitude with strong customer focus.
• Strong interpersonal skills and a courteous manner with the ability to explain technical issues in non-technical language to customers.
• Ability to effectively prioritise workload.
• A curiosity and keen interest about emerging technologies.
• An aptitude for problem solving and a proactive approach to identifying ways to improve the services provided within the IT Support team.

The hours you would work:
Monday to Friday 8am – 5pm (40hrs per week). Flexibility is required as the business operates a 7 days week. You will be required to provide occasional remote cover at weekends and bank holidays. Weekend shifts are operated on a rota basis.

• 33 days holiday per annum.
• Pension scheme.
• Optional company share scheme.
• Free onsite parking.
• Eye Care vouchers.
• Cycle to work Scheme.
• Grocery Aid Employee Assistance Program.
• Learning and development opportunities.
• Imagination Library - Free books every month for children of our employees up to age 5.
• Medicash.
• Death in service benefit.