Collections Specialist

Description We are looking for a dedicated Collections Specialist to join our team in Tonawanda, New York. In this role, you will manage a portfolio of customer accounts, ensuring timely payments, resolving disputes, and providing exceptional service during each interaction. This is a Contract to permanent employment opportunity, offering the chance to grow professionally while contributing to the company's financial success.

Responsibilities:

- Oversee and manage accounts receivable for a portfolio of customers, ensuring timely collection of invoices and minimizing financial losses.

- Investigate and resolve customer disputes by reviewing relevant documentation and collaborating with internal departments.

- Partner with the credit department to monitor account risks and gather necessary information for credit decisions.

- Set personal goals aligned with company objectives and track progress to achieve measurable results.

- Collaborate with sales and operations teams to address collection challenges and ensure smooth account management.

- Utilize various systems to research account details, provide documentation, and support customer inquiries.

- Handle tasks related to unassigned accounts, including skip tracing, preparing refunds, and processing returned checks.

- Support third-party collection agencies by preparing necessary documentation and responding to inquiries.

- Assist in the dunning letter process and prepare packages for collection agencies when required.

- Perform additional duties to support account management and enhance collection processes. Requirements - Associate's degree in accounting, business, or equivalent work experience of four years.

- At least one year of experience in credit and collections within a high-volume customer environment.

- Proficiency in using accounting software and systems such as CRM or Epic Software.

- Strong analytical and problem-solving skills with attention to detail.

- Excellent communication skills and the ability to handle customer interactions professionally.

- Organizational skills to manage multiple accounts effectively and meet deadlines.

- Assertive and persuasive demeanor to drive successful collection outcomes.

- Familiarity with accounts receivable processes, billing functions, and claim administration.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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