Bilingual Intake Coordinator

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Location:

Toms River, NJ

Type:

Full-time

AtAbove & Beyond ABA Therapy, we believe in creating a compassionate and inclusive environment where every client and family feels supported from day one. As we continue to grow, we’re looking for aBilingual Intake & Scheduling Coordinatorwho is fluent in Spanish and English and passionate about helping others.

This role is ideal for someone who thrives in a fast-paced setting, loves connecting with people, and is highly organized and detail-oriented. You'll play a critical role in ensuring a smooth and supportive experience for our clients—from their first phone call to their first day of therapy.

What You’ll Do:

Client Outreach & Scheduling

- Contact new and prospective clients by phone, email, and text to introduce our services and answer questions

- Assess client needs and align them with the appropriate service offerings

- Schedule initial consultations, evaluations, and follow-up appointments

- Gather and verify personal, insurance, and medical documentation

- Build and maintain accurate client profiles in our internal systems

- Guide new clients through the onboarding process, ensuring clarity and comfort at every step

- Collaborate with clinical and administrative teams to ensure a seamless transition into services

- Contact insurance companies to confirm benefits, eligibility, and coverage details

- Clearly explain insurance coverage and any potential out-of-pocket costs to clients and caregivers

- Resolve discrepancies or coverage concerns by communicating with insurance representatives

What We’re Looking For:

Must-Haves:

- Bilingual – Fluent in Spanish and English(spoken and written)

- 2+ years of experience in healthcare, client intake, scheduling, or customer service

- Strong attention to detail and excellent follow-through

- Ability to communicate clearly and compassionately with clients and families

- Proficiency with scheduling tools, EMRs, and cloud-based systems

- Team player who thrives in a collaborative, mission-driven environment

Preferred:

- Familiarity with ABA therapy or behavioral health services

- Experience working with insurance verification or medical billing

- Knowledge of HIPAA regulations and client confidentiality protocols

Why Work With Us:

- A values-driven, family-centered team that goes above and beyond

- Comprehensive benefits package including medical, dental, vision, and PTO

- Supportive leadership and opportunities for professional development

- The chance to make a lasting impact on the lives of children and families in our community!

Join us and be the first smile, voice, and helping hand for families beginning their ABA journey.

• We offer Health Insurance, Life, Dental, Vision, 401k match, 6 holidays, 10 days PTO, and more!

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function Administrative
• Industries Mental Health Care

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