Customer Service Manager

Direct message the job poster from Penn Engineering®

Heyco, a Penn Engineering company is seeking an experienced Customer Service Manager with manufacturing experience to lead our Customer Service Department and ensure an exceptional experience for all customers. This position plays a key role in maintaining customer satisfaction, supporting sales objectives, and driving continuous improvement across service operations.

This position is on-site at our Toms River facility. Hybrid work may be available after training and successful performance in the role.

• Lead, develop, and motivate the Customer Service team to deliver excellent customer support and meet company goals.
• Oversee daily department operations, ensuring timely, knowledgeable, and efficient responses to all customer inquiries.
• Establish and monitor performance standards to achieve service excellence.
• Investigate and resolve complex customer issues, complaints, and claims.
• Collaborate cross-functionally with Shipping, Engineering, and Production teams to ensure on-time delivery and issue resolution.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Provide feedback to management regarding customer concerns and propose solutions for improvement.
• Manage Distributor Programs including stock rotation and co-op advertising.
• Quote prices and terms, prepare sales contracts, and ensure proper approvals.
• Ensure all team members receive proper training and development opportunities.

Toms River, NJ

• High school diploma or equivalent; post-secondary education preferred.
• Minimum of 5 years of customer service experience in a manufacturing environment.
• Prior leadership or supervisory experience required.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word).
• Strong communication, problem-solving, and organizational skills.
• Ability to work collaboratively across departments in a fast-paced environment.
• Relocation assistance is not available for this position; local candidates are preferred.

This role is primarily office-based with regular communication across departments. Occasional time on the production floor may be required—proper PPE must be worn at all times.

Mid-Senior level

Full-time

Other

Machinery Manufacturing

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Disability insurance

Referrals increase your chances of interviewing at Penn Engineering® by 2x.

Heyco Products is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply BELOW