Leasing Consultant

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SYNC at Spring Cypress is hiring a Spanish bilingual Leasing Consultant to join our sales team! Candidates should preferably have 1 year of multifamily leasing experience though applicants with relevant sales experience will be considered. Must be able to work Saturday’s from 10am‑5pm, have a valid Driver’s License with reliable transportation, and have excellent customer service skills. Join SYNC Residential and find out why we have been named the #1 Best Place to Work in Multifamily by Multifamily Innovation!

• Tour prospective residents while assisting them through the entire application and leasing process.
• Communicate and follow up with prospects via the CRM.
• Manage incoming calls and inquiries from current and prospective residents.
• Create social media content and marketing materials to promote the community.
• Complete outreach marketing within the neighborhood and at preferred employers.
• Complete audits of community website and online listing sites to verify all information is up to date and operating properly.
• Open and close model apartments, and show units for touring.
• Ensure move‑in packets and units are prepared for new residents.
• Plan and participate in resident events.
• Answer all telephone calls, stand and greet all in‑person visitors, and provide rental information enthusiastically.
• Schedule sales appointments and convert prospect phone calls into property visits.
• Trou over model or market units daily, confirming readiness for presentation each morning and closing each evening.
• Record all traffic and activities daily and apply company guest card and follow‑up programs promptly and consistently.
• Notify prospects of application acceptance or rejection within 24 hours of acceptance determination.
• Complete and review market survey to maintain current knowledge of local markets.
• Receive and record resident service requests, ensuring full and accurate information, then post completed service requests. Follow up by phone on completed work orders each week.
• Complete other administrative, marketing, and reasonable duties as assigned.
• Generate business and locator contacts weekly to promote the property and generate traffic.
• Execute lease paperwork and move‑in packet, following company policies regarding move‑in details including Day 1 walk‑through procedures with new resident and target a zero‑defect move‑in experience.
• Assist in resident retention and relations programs to invite resident satisfaction and comfort.
• Maintain leasing office neat and orderly at all times and uphold office standardization system including filing and form supplies.
• Travel to suppliers to pick up parts and supplies as needed.
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all marketing and traffic including emails, telephone calls, and in‑person visits on appropriate reports.
• Lease apartments and be responsible for all paperwork involved in taking applications.
• File own guest cards and maintain according to established procedures.
• Inspect model and available “market ready” units; communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals (i.e. credit check, rental history, etc.) and submit processed applications to Property Manager for approval. Follow up with applicant regarding status.
• Ensure apartment is ready for resident to move‑in on agreed date.
• Immediately follow‑up on prospects that did not close and attempt to close sale again; if unable to help prospect, refer them to sister communities to meet prospect’s needs.
• Secure new resident’s signature(s) on appropriate paperwork prior to move‑in and orient new residents to community.
• Assist in monitoring renewals; distribute follow‑up on renewal notices.
• Monitor…