Client Technologies Tech Job Tomball area,Texas USA,IT/Tech

Position: Client Technologies Tech I

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

One LSC
Student Focused
Own It
Foster Belonging
Cultivate Community
Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-Tomball

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Founded in 1988, Lone Star College-Tomball is the third oldest college in the LSC system. LSC-Tomball offers a wide range of academic and workforce programs and is a leading college in the health sciences. LSC-Tomball is the founding college of the life

PATH program, a four-year degree for adults with cognitive disabilities. LSC-Tomball enjoys a joint library partnership with Harris County Public Library, and we offer an early college high school with the Tomball Independent School District.

Location address is 30555 Tomball Parkway, Tomball, TX 77375.

Job Description Purpose and Scope

The Client Technologies Technician I will be responsible for supporting services including audio/video, mobile technologies, and printers. Will consult with customers (staff, faculty, students, and campus visitors) regarding repairs, troubleshooting, and upgrades. The Client Technologies Technician I will assist College faculty, staff, and students with the use of information technology via printed or web- posted material, telephone, e-mail, and/or in person.

Perform a variety of computer and/or AV support activities and work closely with teams within OTS and across the entire OTS organization. This position is a member of a 24/7/365 global department.

Essential Job Functions

Provide desktop and AV Support to all Faculty, Staff, and students;
Assist with the planning, setup, and monitoring of Campus/AV events including calendar & AV appointments

Support and maintain PCs & peripherals, audio/video equipment, mobile technologies, and printing technologies

Diagnose, resolve, report, and track PC and/or AV Campus, Centers, and System Office hardware and software problems

Troubleshoot technical issues and perform diagnostic analyses to determine problem root cause

Provide customer support through on site diagnosis, group training, software or hardware problem resolution, and analysis of existing documentation, etc.

Monitor Tek Manager to ensure all Projectors and AV Podium/carts are working properly

Monitor the ticket queue to ensure that service level agreements are being met and customers are being taken care of in a timely manner

Maintain Maintenance Schedule to perform semester Room Checks

Work with OTS team members to improve user experience

Deploy lab environment computers and maintain software development and hardware changes to fit class needs

Responsible for other reasonable, related duties as assigned

Knowledge,

Skills and Abilities

Understanding of Windows and Mac operating systems
Must have strong customer service orientation
Ability to explain technical subjects to non-technical as well as technical customers
Ability to lift up to 50 pounds without assistance
Ability to troubleshoot problem components and prioritizes them;
Draws on experience and knowledge of available resources (manuals, colleagues, vendors, etc.) to find solutions
Demonstrated ability to suggest ways to improve team's work methods and procedures
Ability to seek…


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