Patient Care Coordinator

HFI Assure-Tomball, 610 Lawrence Street, Tomball, TX 77375, USA

We have a need for an empathetic Patient Care Coordinator to fill a full-time position. This is an exciting and challenging position with a practice that continues to grow in The Woodlands. If you meet the criteria below, we look forward to receiving your application!

Hours: 7:45am - 5:00pm, Monday - Friday

• In coordination with other team members, interacts with and proactively reaches out to patients to ensure excellent customer service and a seamless patient experience.
• Able to articulate information of medical nature, including but not limited to explanation of hormone medication, injections, medical testing, and surgical procedures.
• Acts as the main point of contact for assigned patients/couples up through the time patient is started on medications.
• Coordinates with outside physicians who are using CRM laboratory and retrieval services, ensuring all necessary documentation, orders and consents are received prior to treatment cycle.
• In coordination with other team members, reviews patient records to ensure they are complete, determines whether tests ordered have been completed, arranges for any missing or new necessary lab tests to be completed, and ensures patient records are accurate and up to date.
• In coordination with other team members, ensures all pre-cycle testing and procedures are complete, proactively remaining in contact with patient through pre-cycle process.

• High School Diploma or equivalent required;
  Bachelor’s degree preferred
• Medical Assistant experience strongly preferred
• Minimum of one year of Administrative experience in a Medical Office is preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred

• Comprehensive Health Coverage:
  Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance.
  FREE employee only healthcare coverage option is available.
• Family Building Support:
  Fertility benefits, adoption assistance, and surrogacy support.
• Paid Parental Leave:
  Generous maternity, paternity, and partner leave.
• Paid Time Off: 18 days of PTO annually and 11 paid holidays, including one floating holiday.
• Retirement Ready: 401(k) plan with company match and full vesting after 2 years.
• Lifestyle Spending Account:
  Reimburse expenses that boost well-being.
• Health Savings Account (HSA):
  Employer contributions to your HSA with each paycheck, if eligible.
• Employee Referral Program:
  Earn extra money through referrals.
• Growth Opportunities:
  Continuing education reimbursement and dedicated time off for professional development.
• Premium Calm Health Subscription:
  Free premium Calm Health app subscription.
• Emotional & Work-Life Support: EAP with Support Linc for well-being resources.
• Additional Coverage Options:
  Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.