Logistics Coordinator

Description

Provides exceptional customer service to our customers by maintaining contact to ensure a smooth transition. Processes booked jobs and maintains contact with customers, agents, dispatch and salespeople.

Provides exceptional customer service to our customers by maintaining contact to ensure a smooth transition. Processes booked jobs and maintains contact with customers, agents, dispatch and salespeople.

include the following. Other duties may be assigned.

Assist Warehouse Manager with tasks as assigned, including, but not limited to:

• Developing and implementing SOPs to standardize best practices and continually improve operations
• Ensuring that goods are received and stored in an efficient and economical manner, and maintain required records in conformance with company policy and customer agreements
• Executing the proper routing, loading and preparing orders for shipment and delivery in accordance with customer instructions
• Planning, scheduling and executing all inventory activities including cycle counting, inventory transactions, auditing and reporting
• Effectively utilize our WMS to actively monitor the progress of daily orders
• Generate and maintain inventory reports and records.
• Use excellent written, verbal and interpersonal communication skills to deal positively with senior management, sales staff, employees, vendors and customers
• Provide superior customer service to Dircks customers by answering customer inquiries via telephone, email, and meetings
• Process orders in our WMS
• Prepare and communicate customer documents including, PODs, BOLs, transaction reports.
• Perform departmental invoicing
• Attend staff meetings as scheduled
• Resolve any delivery complaint issues quickly and effectively
• Attend product knowledge seminars as required by management
• Follow company policies and procedures
• Bilingual (Spanish) preferred

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

To perform this job successfully, an individual should have knowledge of Microsoft Office word processing software, as well as Cisco phone systems. Movers Suite knowledge is preferred, but not required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand and use hands to finger, handle, or feel. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.