Claims Account Representative

Claims Account Representative 1 – Ohio Attorney General's Office

The Ohio Attorney General's Office is seeking 2 Claims Account Representative 1 positions in the Collections Enforcement Section. Successful candidates will provide customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies. Positions are hybrid in-person/remote with possible schedule changes based on training and operational needs. Locations:
Columbus, Cleveland, Cincinnati, Toledo, or Boardman.

• Collect delinquent taxes and/or monies owed to state agencies.
• Handle sensitive telephone and in-person contacts with the general public, clients, accountants, and attorneys to collect delinquent debts.
• Perform skip tracing, investigate, trace, and verify debtor location using various methods.
• Maintain accounts on debt owed to the State – review inventory daily to determine status of payments; maintain a daily log sheet for supervisor.
• Issue praecipes and cite permits.
• Assign and/or reassign cases and/or assessments to special counsel when necessary.
• Negotiate repayment with debtor, legal, and/or other government representatives.
• Close accounts that have made restitution.
• Perform general clerical tasks (review and send correspondence, provide general information, filing, answer telephones, photocopy).

• High school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures; one course or three months training in English composition and grammar or business communication; formal education in arithmetic (addition, subtraction, multiplication, division, fractions, decimals); four months experience or training in use of personal computer, calculator and telephone equipment.
• Or completion of an associate's core program in business administration, communications, English or related fields.
• Or equivalent of the minimum class qualifications for employment noted above.

Organization
:
Attorney General

Agency Contact
:
Maren Aikey – Maren.

Aikey

Compensation
: $22.13 – $26.01 per hour

Schedule
:
Full‑time, Monday – Friday 8:00 am – 5:00 pm