Specialist, POS Service & Training

Job Type

Full-time

Join the Fun at Arrow International!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting‑edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!

We’re building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee—you’re part of a high‑performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit‑sharing, 401(k) matching, great benefits, and paid time off—including a bonus week every July!

If you’re looking for a career that’s exciting, meaningful, and full of opportunity—Arrow is the place to be.

Demonstrates, installs, and supports Point‑of‑Sale (POS) systems. Provides training on POS systems, peripheral products, and related services to current and potential customers, and establishes long‑term, profitable business relationships. Assists in achieving annual revenue and gross profit margin goals through strong knowledge of customers and products. Accomplishes goals in accordance with company policies, procedures, and strategic objectives. Promotes positive and ethical behavior, integrity, honesty, and loyalty to the company.

• Conducts sales demonstrations, promotes, and supports POS systems. Provides on‑site demonstrations and sales presentations at customer sites, which includes a variety of businesses venues. Assists customers in determining sales and feature needs based on their specific business model. Educates customers on best business practices so they can maintain a profitable business and increase sales.
• Works with Regional Sales Managers, Sales Reps, and Operations Manager to build strong customer relationships and expand sales. Recommends products based on customer business and industry models. Maintains accounts and ensures high customer satisfaction and retention by providing excellent customer service. Responds to and assist customers in a timely, helpful, and respectful manner. Provides services according to established agreements, tracking and billing services as appropriate.
• Installs, builds, programs, and tests units when initially installed and trains customers on how to use the system and run reports. Ensure customers understand basic troubleshooting functions and maintenance plans. Ensures that all paperwork, payments, sales taxes, and collections are completed within guidelines and according to contract terms.
• Opens service requests, identifies, troubleshoots, and documents basic to moderately complex technical issues, tracks and documents calls using designated internal systems, works with sales reps to work through complex issues, monitors pending service requests, follows‑up with customers to ensure problem resolution, and documents resolution of service requests and work performed.
• Performs set‑up, testing and quality assurance for POS equipment prior to installation at customer site. Inputs all menu information and reviews for accuracy. Prepares parts orders for internal and external customers. Packages, transfers, writes invoices and completes UPS shipping forms for shipping of repair parts and supplies, as needed.
• Stays abreast of and adheres to rules and regulations pertaining to states that Arrow International conducts business. Understands how rules and regulations impact customer business and emphasize product features that address those needs. Performs job related duties within full compliance of state rules and regulations.
• Provides customer/market feedback to internal departments concerning acceptance and effectiveness of products, pricing, and promotions. Provides input to product enhancements. Escalate customer/product issues/concerns to management as appropriate.
• Own customer journey from order request assignment to Go‑Live on the POS product line. Manage timelines and customer communication while adhering to training plans.
• Maintains company vehicle in safe and proper condition, conducting pre‑and post‑trip inspections,…