Account Manager

JOB DESCRIPTION:

ACCOUNT MANAGER CLASSIFICATION PURPOSE

This exempt position is responsible for cultivating, nurturing, and growing long-term, profitable client relationships. While providing follow-up to maintain positive client relations, ensuring complete client satisfaction, contract renewals, quality control, selling non-contracted services, adding new clients, participates in snow program; performs related work as required.

• Develops relationships with prospective and current clients with the client’s long-term value in mind and with a focus on expanding these relationships over time through selling additional services and acquiring additional properties from their portfolios;
• develops win-win opportunities for the client and the company;
• proactively inspects the properties to locate problems before the client and provide solutions while upselling where possible and then communicates them to the client;
• defines a resolution that is within clients’ needs and budgetary parameters;
• works closely with administrative support to make sure all contract administration is timely and accurate;
• demonstrates frequent, effective, professional, and timely communication with client;
• provides candid feedback to operations on client relationship and the client’s perceptions of the product and service being provided to maximize client retention;
• ensures job quality meets client expectations in terms of appearance and horticulture standards;
• conducts follow-up on all client contact, complaints, or meetings;
• schedule and performs quality site audits as needed;
• responsible for measuring your own takeoffs, creating estimates, create a proposal and presenting and selling;
• responsible for creating detailed documentation on sold work to operations (ie notes, drawings, pictures, etc);
• conducts follow-up on bids and offers value solutions to client;
• ensures enhancements proposals are approved as needed prior to being presented to the client
• be available on site for all new enhancement projects to ensure the clients expectations are met;
• responds to all inquiries and requests for bid in a timely manner;
• participates in the contract renewal process;
• maintains tracking of all enhancements proposals in progress and timely follow-up to maximize approval;
• aggressively pursues all proposals in progress within the sales pipeline;
• develops long-term life-cycle property management plans to meet clients projected needs and enhance overall quality of service;
• maintain a daily calendar showing all appointments and activities;
• remains abreast of industry trends;
• develops new business contacts and sales leads;
• tracks market pricing;
• tracks all proposals, contacts, and leads;
• supports the marketing program, procedures, and training;
• makes formal presentations to clients;
• achieve sales goals;
• uses Microsoft Office Suite, standard office equipment and Aspire Landscape Software;
• provides excellent service (e.g., accurate, complete, and timely) to clients, work-site partners, and company staff in a courteous and efficient manner;
• maintain an accurate and up-to-date sales scorecard, reported to the Branch Manager on a weekly basis;
• in the winter months, fully participate and support the snow program as needed, including working in operations, managing a territory, assisting with snow watch, etc;

Results Oriented:
Maintains focus on outcomes; is proactive and goal oriented; concentrates on meeting objectives, delivering to the required time, cost, and quality; holds performance as more important than process; sets specific, measurable goals, and takes efficient action to accomplish success.

Business Acumen:
Demonstrates operational, conceptual, and financial proficiency with landscape industry topics; generates proposals that achieve gross profit goals; increases revenue, leverages resources, and ensures company success and growth.

Administrative Efficiency:
Demonstrates highly efficient time management skills; adept at multi-tasking to accomplish goals; maintains files, documents, and paperwork in a well-organized, current, and easily retrievable manner; applies support systems to ensure efficiency.

Decision Quality:
Consistently makes effective, timely, and sound decisions; solicits information from multiple sources prior to making a judgment; addresses goals, resources, and intangibles; considers implications and contingency plans associated with all decisions.

Negotiating:
Works with others to achieve satisfactory conclusions; focuses on compromise rather than concession to settle a demand; uses reason rather than emotion to achieve desirable consequences; is diplomatic; preserves trust with all parties.

Client Service:
Consistently exceeds client expectations; keeps clients well-informed, listens to them attentively, and addresses their concerns; enacts a personal approach to client service.

Interpersonal

Skills:

Treats others with respect, collaboration, and support in such a way that work relationships are improved and morale is increased; is…