Box Office and Team Store Associate

Box Office and Team Store Associate

Join the Toledo Walleye team as a Box Office and Team Store Associate. This part‑time role offers a flexible schedule that includes evenings and weekends.

The Box Office & Team Store Associate provides support to both the box office and retail sales departments. The role involves serving customers, managing ticket sales, handling online orders, and maintaining merchandise displays.

• Service customers, vendors, promoters, and staff in a professional manner.
• Obtain general knowledge of  and Point of Sale systems.
• Assist customers with ticketing questions via phone, email, and in‑person.
• Process ticket exchanges per the Exchange Policy.
• Provide accurate arena information, event details, seat selection, etc.
• Fulfill online sales orders.
• Create displays in the Team Store to showcase Walleye and Mud Hens merchandise.
• Achieve sales, productivity, and incentive goals.
• Assist Managers with day‑to‑day and game‑day operations.
• Maintain above‑average mystery shop scores.
• Reconcile and close out assigned workstation at end of each shift.
• Keep work area organized and clean.
• Perform other duties as assigned.

• Experience in a customer‑service role.
• Preferred: experience in a ticket office or with the Pro Venue ticketing system.

• Strong work ethic with urgency and tenacity.
• Polite, friendly communication with diverse customers.
• Comfortable with extensive guest contact in a fast‑paced environment.
• Computer skills:
  Microsoft Office.
• Excellent organizational, written, and verbal communication.

• Flexible schedule including evenings, weekends, and some holidays.
• Occasional lifting/pushing/pulling up to 25 lbs.
• Stay on feet for the entire shift in the store; may spend long periods stationary in the box office.
• Constant computer, register, and other office equipment operation.
• Consistent communication with customers, providing accurate information.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Entry level

Part‑time

Sales and Business Development