Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 0255)

Join Game Stop as a Full Time Assistant Store Manager and help deliver exceptional gaming experiences to our customers. You will support the Store Manager in all aspects of store operations, drive sales, and foster a welcoming environment for guests and associates.

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the point‑of‑sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by Game Stop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote Game Stop’s unique guest benefits, such as new title reservations, trade‑in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into the Workday / HR service management system in partnership with the Store Manager.
• Ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices, safety best practices, financial protocol, and ethical responsibilities.
• In partnership with the Store Manager, schedule store associates ensuring that scheduling guidelines are followed, and all breaks and meals are accounted for as required.
• Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure omni‑channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates’ packages and/or belongings at store closing or at the end of a shift as appropriate.
• Support the store team in meeting and exceeding sales, profit, and shrink goals and completing required administrative and operational duties.
• Perform store inventory counts, stock and restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are…