Supervisor, Restaurant​/Food Service, Restaurant Manager

Overview

Supervisor Job Description

Leader opportunity to build relationships + results

The Supervisor is responsible for creating remarkable guest experiences by winning shifts.

Salary: $17-18.25 an hour Part Time, $ Full Time

This leadership role oversees one business area throughout the day. Must participate in FTS (Field Talent Staff) opportunities and complete Serv Safe Manager Certification. Diligently upholds Chick-fil-A Toledo’s Perfect Guest Experience and Quality Experience Strategy standards.

• Shift Preparation:
  Readies a daily shift management plan to win the shift by ensuring guest experience and guest throughput
• Shift Care:
  Troubleshoots technology; coaches Chick-fil-A procedures and safety measures; audits team member behaviours; provides encouragement and correction; addresses pain points in the guest experience
• Shift Management:
  Daily Reorientation with daily shift huddles focused on development, encouragement, quality, and tasks
• Productivity:
  Oversees team members/leader shift productivity per Chick-fil-A standards
• One Click:
  Complete execution, follow up, input/tracking of all necessary metrics and tasks including but not limited to cleaning checklists, shift checklists
• Cashier Accountability:
  Proper cash counting systems (discounts, receipts, cash over/short) per Chick-fil-A standards
• Back Office:
  Safe counts, smart safe, daily reports, INFORM, and other responsibilities per Chick-fil-A standards
• Food Safety Covenant:
  Adheres to Chick-fil-A Toledo food safety standards
• Shift Communication:
  Completes post shift reporting per Chick-fil-A Toledo standards
• Slack shout outs (1x/week)
• Team Management
• Attends regular leader meetings
• Assists with reviews of Drive Thru Experience leaders and team members (3x/year)
• Deploys other responsibilities as needed

• Shift Set Ups:
  Completes and communicates daily shift setups
• Team Huddle:
  Ensures shift readiness, audits uniforms, solidifies goals, and communication
• Coach and Care:
  Resources, drives, and encourages operational excellence
• Checklist Excellence:
  Delegates and verifies checklist completion
• Post shift deliverable:
  Completed and posted

Job Type: Full-time, Part Time

Salary: $17-18.25 an hour Part Time, $ Full Time

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

• Quick service & fast food restaurant

• 8 hour shift

• Rotating weekends

• Toledo, OH 43606:
  Reliably commute or planning to relocate before starting work (Required)

• Driver's License (Preferred)

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location:

In person