Marketing Assistant

Overview

Description

The following statements describe the general nature and level of work. They are not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Summary

Under the supervision of the Community Manager, the Marketing Assistant’s primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. Specific training for Marketing Assistants centers on Fair Housing, closing techniques, and overcoming objections.

Reports To:

Community Manager, Assistant Community Manager, and/or Leasing Manager.

• Provide excellent service to all residents, prospects and visitors to the community
• General office administration to include lease and resident communication management, filing, answering phones, greeting customers, etc. May also be responsible for light cleaning of office, common areas, and model unit(s).
• Effectively lease apartments in accordance with budget guidelines
• Follow Fair Housing Standards in all dealings with prospects and residents
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
• Coordinate the application review for each lease including credit and income verifications and background checks
• Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures
• Ensure the condition of leased apartments prior to move-in, including a final inspection
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents
• Daily Opening and Closing Procedures:
  Perform a daily marketing inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash and carry a trash bag; vacuum and clean clubroom as needed. Prepare refreshments and notify Community Manager when supplies are needed

• High School diploma or General Education Degree (GED); active enrollment in 2 or 4 year degree program preferred
• Equivalent combination of education and experience

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing or customer service experience
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and university personnel
• Excellent customer service, sales and negotiation skills
• Good communication and listening skills
• Able to speak effectively before groups of customers or employees of organization
• Able to read and understand lease documents
• Able to be an effective team player and interact well with others
• Organized and detail-oriented; patient, even-tempered and works well under pressure
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
• Able to write routine reports and correspondence
• Able to perform arithmetic operations and interpret measurements
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Effective time management skills
• Able to maintain confidentiality
• Able to follow directions from a supervisor
• Able to understand and follow posted work rules and procedures
• Able to accept constructive criticism
• Able to work weekends or overtime as job requires
• Knowledgeable in Microsoft Word and Excel
• Knowledge in Entrata preferred

Work is performed in an office, sedentary setting or outdoor environment; primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.