Quality Assurance; Operations Clerk

Job Title:
Quality Assurance (Operations Clerk)

Duration: 7 Months + (Potential Extension)

Location:
Toledo OH 43659

Description:

Interview: Onsite interview
Shift: Monday to Friday 8:00 am to 5pm

Ideal candidate:

• Detail Oriented
• Time management
• Microsoft Office (Outlook, Excel)
• Self starter

OC

Job Title:

Quality Assurance Coordinator

The Field Technical Team leads the effort to partner with OCCN members to ensure that Platinum and Preferred warrantied roofs are installed to our specifications with all required components.

The Quality Assurance Coordinator is a member of the Field Technical Team within the Roofing and Asphalt Business. This role is accountable for the initiation, coordination, and communication of roof inspections. This involves scheduling routes for Field Technical Specialists, ensuring the property is accessible (not too steep), initiating communication with contractors, organizing and documenting post‑job walk results, and initiating follow‑up when required.

These post‑job walks include extended warranty inspections and Platinum pre‑qualifying inspections. They are key to ensuring high quality installation practices by our Platinum and Preferred contractors; ultimately reducing claim liability.

• Collaborate with Field Technical Specialists to efficiently complete required post‑job walks
• Utilize appropriate software and standard work
• Ensure contractor post‑job walk requirements are being met
• Communicate specific details concerning the QA post‑job walks with all necessary parties
• Prior to the walk and results of the post‑job walk
• Update PQS, Box and QA spreadsheets for accurate reporting

• Identify necessary updates/changes required to standard work and customer communication
• Update PQS with all communication for clear visibility of status
• Identify and take action to eliminate non‑value‑added activities within day‑to‑day operations
• Execute Standard Work
• Achieve 100% compliance with documented standard work

• Collaborate effectively with Field Technical and Sales teams
• Share best practices with teammates

• 2 years customer service or other related experience in a fast‑paced office environment
• Very proficient in the use of Microsoft Office (Excel, Word, Outlook)

• Knowledge of roofing products

• Residential/Commercial construction knowledge
• Able to identify and act on continuous improvement opportunities
• Demonstrated ability to work independently, meeting deadlines and commitments in a pressured environment

• Excellent organization, prioritization, and time management skills
• Strong verbal and written communication skills
• Business acumen
• High attention to detail with the ability to handle multiple priorities
• Analytical with the ability to independently problem solve
• Building product knowledge and a general understanding of residential/commercial construction
• Able to communicate with a variety of professions and/or skill levels