AVP Human Resources Shared Services

Overview

The AVP, CR Shared Services leads the evolution of CR Shared Services operations, ensuring efficient, compliant, and scalable delivery. This role oversees daily operations, drives process optimization, and enhances colleague experience through technology, automation, and data analytics. The AVP partners with CR, Legal, and business leaders to ensure compliance, manage key programs and implement initiatives that support organizational growth. Working closely with the SVP, Shared Services and regional peers, this role champions change to align with global standards and improve service delivery.

• Leads the CR Shared Services team in executing strategic priorities aligned with organizational goals and global standards.
• Oversees design, implementation, and continuous improvement of processes and technology to enhance efficiency and scalability.
• Builds and develops a high-performing team; fosters leadership capability and succession planning.
• Establishes analytics and reporting frameworks; leverages insights to inform decisions and optimize service delivery.
• Collaborates with SVP, Shared Services and international stakeholders to harmonize processes and ensure a consistent colleague experience.
• Drives automation, self-service, and innovative solutions to elevate service delivery.
• Maintains expertise in emerging trends, technologies, and best practices in HR Shared Services.

• Provides support, guidance, leadership and motivation to promote maximum performance.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Bachelor’s degree from an accredited college or university in Human Resources or related field preferred; advanced degree (MBA or HR certification) a plus.

Ten plus (10) years of progressive HR experience to include at least six (6) years in Shared Services or HR Operations leadership roles or equivalent combination of education and experience required.

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:
Computer keyboarding, travel as required

Auditory/Visual:
Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

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