Customer Support Specialist; AP- NW Region

Employee Contact

Agency Contact:
Vanessa Roach, OOD.Talent Acquisitiono.gov

Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. OOD works with partners in businesses, education, and non‑profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio.

OOD connects Ohio residents who have disabilities with resources, support, and opportunities that fit their unique needs, abilities, and interests so that they can find and retain meaningful employment.

Primary

Location:

Toledo BSVI/BVR, 5241 Southwyck Boulevard, Suite 200, Toledo, OH 43614 (Lima BSVI/BVR, 2190 Allentown Road, Lima, OH 45805 may also be used).

Work schedule:

Full‑time, 8:00 AM – 5:00 PM, Monday through Friday. The position requires in‑office presence five days a week and may require daytime travel within Ohio. Candidates must have own transportation or a valid driver’s license if operating a state vehicle.

Hourly rate: $21.93 (subject to law or union contract). Advancement to subsequent steps occurs after six months and annually thereafter. Cost of living increases each year; longevity supplements begin after five years.

• 0–6 months:
  Step 1 – $21.93/hr ($45,614/yr)
• 6–18 months:
  Step 2 – $22.60/hr ($47,008/yr)
• 18–30 months:
  Step 3 – $22.96/hr ($47,757/yr)
• 30–42 months:
  Step 4 – $23.56/hr ($49,005/yr)
• 42–54 months:
  Step 5 – $24.16/hr ($50,253/yr)
• 54–66 months:
  Step 6 – $24.86/hr ($51,709/yr)
• 66+ months:
  Step 7 – $25.77/hr ($53,602/yr)

Administrative Professional 1

• Provide coverage for the office phone and front desk, responding to routine inquiries and maintaining sign‑in/out sheets.
• Process, distribute, scan, and upload incoming mail; print and process outgoing mail.
• Compose correspondence, send letters, request medical records, and assist participants in signing documents using technology.
• Complete data entry and schedule intake meetings for applicants for OOD services.
• Provide ongoing case support and programmatic assistance through correspondence, follow‑up calls, reminder calls, support OOD Hiring Events, and run reports.

• Delivers excellent customer service.
• Time‑efficient, organized, and quality‑driven.
• Multi‑tasking ability.
• Excellent communication skills.
• Team‑player.
• Effectively uses office technology and tools.

• Administrative Support/Services
• Clerical & Data Entry
• Computer Literacy
• Customer Service
• Professional
• Scheduling
• Customer Focus
• Listening
• Attention to Detail
• Teamwork
• Verbal Communication

• One year of training or experience in secretarial science or business office applications, or equivalent education and/or experience.

The final candidate will undergo a criminal background check. Criminal convictions do not automatically disqualify a candidate; each case is evaluated individually.

• Medical Coverage
• Free Dental, Vision, and Basic Life Insurance premiums after eligibility period
• Paid time off (vacation, personal, sick leave, 11 paid holidays per year)
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (e.g., OPERS, STRS, SERS, HPRS)
• Optional Deferred Compensation (Ohio Deferred Compensation)

Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity employer. We strive to build a workforce that reflects the community we serve.

If a disability requires accommodation at any stage of the selection process, contact OOD.Oand Ao.gov for arrangements.

The State of Ohio prohibits the use of marijuana (recreational or non‑medical cannabis) for employees. This position may be subject to additional restrictions as per the State of Ohio Drug‑Free Workplace Policy.