User Support Specialist

Job Title:

Remote User Support Specialist Hourly Pay: $21 - $26/hour

Summary:

We’re hiring a Remote User Support Specialist to assist customers from the comfort of your home. In this role, you’ll help users navigate our tools, answer questions, and troubleshoot common issues by email, chat, or support tickets. You’ll play a key role in making sure people have a smooth and positive experience. If you’re friendly, tech‑comfortable, and enjoy solving problems, this is a great fit.

• Respond to user questions through chat, email, and ticketing systems in a timely, professional manner
• Assist with basic technical issues like password resets, login problems, or feature walkthroughs
• Update support logs and document frequently asked questions for reference
• Help maintain and improve user‑facing help content, including FAQs and tutorials
• Share insights and recurring issues with product or engineering teams to improve services
• Follow up with users to ensure their issues are fully resolved and they’re satisfied

Excellent written communication and interpersonal skills

Comfortable using basic digital tools and web‑based software

Patient, detail‑oriented, and able to explain technical steps clearly

Organized, dependable, and good at multitasking

• Experience in support, administration, or customer‑facing roles is preferred but not required