Operations Representative

Operations Representative - Toledo, OH

As an Operations Representative, you will support the efforts of our Account Managers by executing day-to-day duties for our existing customers. You assist with maintaining and growing existing accounts by building shipments into our system, scheduling pickup and delivery appointments, and tracking customers’ freight, ensuring on-time delivery. This role is responsible for providing operations support to the team by communicating all details of a shipment.

Both shifts available - 1st and 2nd
Entry‑level welcome, will train

• Assist Account Managers on day to day operations of their accounts
• Enter new load orders into our proprietary web-based software
• Ensure all details of shipments are properly notated in each load
• Communicate daily with shippers and receivers to schedule pick‑up and delivery appointments
• Maintain and collect proper paperwork for each shipment
• Resolving billing discrepancies with a customer or internal billing team
• Initiate "check calls" to track and trace drivers on all pickups and deliveries
• Assist with converting drivers to MacroPoint tracking
• Escalate freight‑related issues to the appropriate teams

• Excellent written and verbal communication skills
• Ability to thrive in a fast‑paced working environment and multitask
• Superb time management and organizational skills
• Extraordinary attention to detail and teamwork skills
• Willingness to be available after hours and weekends if needed

• Bachelor's degree preferred
• Call center experience preferred
• Freight brokerage experience is a bonus

• 401(k)
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources
• $20‑$24/hr., depending on shift and experience, plus bonuses
• On‑site training and career development
• Paid holidays and paid time off
• Insurance benefits, including but not limited to:
  Health, vision, dental, life, and disability
• 401(k) Plan
• CTA Transit Benefit