Technology Consulting_Managed Services_SAP Operations and Delivery_Manager

Technology Consulting – Managed Services – SAP Operations and Delivery Manager

Location:

Anywhere in Country

In our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will deliver quality support, resolve issues that impact key business processes, products, and services, and run, maintain and support technology projects post-transition, ensuring successful deployment to the user community.

• Deliver quality support and resolve issues within the context of key business processes.
• Contribute to initiatives that drive continuous improvement and standardization.
• Ensure adherence to service level agreements and operational level agreements.
• Travel as needed by external clients and actively participate in client working sessions on a daily basis.

• Experience with SAP ERP systems (functional or technical), especially S/4
  
  HANA, SAP Rise and/or SAP Grow.
• Experience managing SAP delivery teams, offshore experience and driving offshore delivery.
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management (ITIL processes) and technology service management.
• Excellent communication skills and ability to build and manage relationships effectively.
• Critical thinking and complex problem‑solving abilities.

• Benefit from a bachelor’s degree (4‑year degree).
• Typically no less than 5–7 years of relevant experience in SAP Operations or running SAP projects.
• Expertise in Application Management is essential.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations.
• Solid understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management.
• Familiarity with Technology Ecosystem Operations.
• Experience in Technology Service Management.
• Strong troubleshooting triage skills.
• Excellent relationship building and client trust skills.
• Strong communication skills, especially with impact.
• Digital fluency and emotional agility.
• Proficiency in hybrid collaboration.
• Strong complex problem‑solving and critical thinking abilities.
• Focus on driving outcomes and learning agility.

• Experience in managing technology projects and post-transition support.
• A proven track record of delivering quality support in a fast‑paced environment.
• Familiarity with automation tools and continuous improvement methodologies.

• A comprehensive compensation and benefits package with performance‑based base salary ($116,800‑$214,100). Additional location ranges apply.
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Hybrid model: 40–60% in‑person collaboration for most external client roles.
• Flexible vacation policy and paid holidays.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

EY accepts applications for this position on an ongoing basis. For those living in California, additional information is available upon request. Apply today and help shape a better working world.