Patient Registration Spec

Overview

Title: Patient Registration Specialist
Department Org: Registration - 108820
Employee Classification: B2 - Classified Part Time AFSCME HSC
Bargaining Unit: AFSCME HSC
Primary

Location:

HSC H
Shift: 1
Start Time: 7AM End Time: 7PM
Posted Salary: 17.10
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True

The Patient Registration Specialist performs all outpatient and inpatient registrations functions, insurance verification, and cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. Strive to sustain a courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensures that financial policies and requirements are met while providing caring access at the University of Toledo Medical Center.

Performs complete and accurate registration and admission functions to maximize reimbursement and provide timely and accurate patient information to all other providers and users of patient data. The Patient Registration Specialist works at a fully cross-functional level.

• High School diploma or equivalent required.
• Recent experience (within 2 years) in hospital or physician office performing as a primary duty, one of the following is required:
  • Registration Specialist
  • Check-in/out Clerk (enters patient demographic/insurance information in system; testing may be given)

• Working knowledge to operate a computer in a window-based environment utilizing software such as Microsoft Word, Excel, and Outlook to produce and manage essential reports and correspondence; proficient keyboard skills.
• Ability to work with minimal supervision; ability to follow written, oral, or diagram instructions.
• Ability to develop and maintain professional, service-oriented relationships with patients, families, physicians, nurses, co-workers, supervisors, and others. Ability to provide excellent customer satisfaction when presenting information and responding to questions from staff, patients, and the public. Ability to handle confrontation and stressful environments while maintaining customer service excellence.
• Ability to analyze data and calculate figures (discounts, interest, percentages, etc.) using whole numbers, fractions, and decimals. Applicants may be tested.

• Visual acuity of 20/20 or corrected to 20/20, including color vision where applicable
• Ability to hear with or without aids
• Ability to orally communicate
• Good manual dexterity
• Ability to push, pull, roll, and transfer/lift 50 pounds occasionally; ability to stand and walk frequently
• Ability to bend, reach, stoop, and kneel frequently
• Ability to perform CPR (if required for position)

Occasional carrying of items weighing up to 30 pounds may be required.

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

The University of Toledo is an equal opportunity employer. The University does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best talent and fostering a culture of respect.

The University provides reasonable accommodation to individuals with disabilities. If accommodation is required to complete this application, or for testing or interviewing, please contact HR Compliance at hr compliance or  between 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources on the UToledo Main Campus.