Support Services Supervisor

Overview

Support Services Supervisor

Opportunities for Ohioans with Disabilities (OOD) is seeking a Support Services Supervisor to join our team. This role supports OOD’s mission to help Ohioans with disabilities achieve quality employment, independence, and social security. The Supervisor will oversee administrative and support functions that keep offices running smoothly and ensure excellent service for the individuals we serve. You will supervise Administrative Professional staff, provide training and resources, coordinate front desk and phone coverage, manage referrals, application processing, and appointment scheduling, and ensure accurate documentation in line with agency policies.

You will oversee state vehicle coordination, voter registration and records retention, and monitor office supplies and facility needs. You will model and provide technical assistance in using tools like AWARE, Tableau, Outlook, and Bookings, and work closely with team supervisors to maintain efficient operations. This role requires strong knowledge of office management, supervision, and safety practices, and proficiency with Microsoft Office and other computer applications.

You should be able to reason through complex situations, communicate effectively, and handle sensitive inquiries. Leadership, organizational skills, and the ability to foster positive relationships are key to success in this position. If you are looking for an impactful opportunity to lead a team and contribute to meaningful outcomes for Ohioans with disabilities, we encourage you to apply and become part of our mission-driven organization.

Classification:
Business Operations Manager 1

Note: Opportunities for Ohioans with Disabilities will not sponsor applicants for work visas.

OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace.

For more information, please view the OOD Vocational Rehabilitation Fact Sheet (note: view link not clickable in this format).

Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years. The current wage progression for this position is outlined below.

Months of Employment

At Hire
· 6 months
· 18 months
· 30 months
· 42 months
· 54 Months
· 66 Months
· 78 Months

Pay Range

Step 1
· Step 2
· Step 3
· Step 4
· Step 5
· Step 6
· Step 7
· Step 8
· EX 12

Hourly

$32.35 · $34.18 · $36.01 · $38.00 · $40.11 · $42.30 · $44.03 · $46.09

Annual

$67,288.00 · $71,094.00 · $74,901.00 · $79,040.00 · $83,429.00 · $87,984.00 · $91,582.00 · $95,867.00

Roles are primarily in-office to encourage collaboration and connection. Some locations may have adjusted on-site requirements based on space availability. Reporting details will be provided by the supervisor before the start date. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements. Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, to operate a state vehicle, must have a valid driver’s license.

Please ensure your online application and work experience clearly indicate how you meet minimum qualifications (MQs). Applications that fail to demonstrate how they meet MQs will not be considered. If you meet MQs through education, transcripts are required and should be attached in the Additional Attachments section of the application (Step
7) or emailed to OOD.Talent Acquisitiono.gov. Applicants can check their application status and vacancy-related email correspondence on “My Jobpage.” For…