Mental Health Technician

Description

Harbor is seeking a Mental Health Technician to join the Toledo team! This position is responsible for providing direct care to Urgent Care/Crisis clients and maintaining clinical records regarding each client's behavior.

Position is full time, 40 hours per week, and will work from 8:00a - 4:30p or 11:00a - 7:00p as needed.

• High School Diploma or GED required. Associates or Bachelor’s in a Mental Health related field preferred.
• Experience working with and/or training in delivery of behavioral health services preferred.
• Excellent customer service skills required;
  Ability to communicate clearly and effectively with a variety of people and be a team player.
• Ability to handle multiple-line phone system and busy waiting room simultaneously.
• Ability to adhere to strict client confidentiality standards and policies.
• Must be proficient and accurate in computer use, including Microsoft Outlook and Word.
• CPR/First Aid and NCI/CPI Certifications required within 90 days of employment.
• When applicable, non-licensed staff will be required to complete 20 hours of CEU’s every 24 months.

• Assists with monitoring and maintaining client’s behaviors
• Recognize and respond appropriately to crisis situations.
• Delivers excellent customer service in the manner prescribed by the company's customer service standards and takes appropriate action as necessary to clearly understand and resolve client needs, whenever possible.
• Ensures that clients are checked in and announced to appropriate staff person;
  Provide any necessary follow-up and ensure the client is attended to in a timely manner.
• Responsible for client filing in a timely and accurate manner via electronic records. This includes sending client filing to other departments and scanning and attaching electronic records daily.
• Obtains and enters the admission information during initial and on-going client contact according to Harbor policy.
• Monitor and document clients’ activities and provide specific information and observations of the client's needs, and behaviors, to clinical staff when necessary.
• Maintains accurate and complete appropriate clinical records and in a timely manner.
• Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials.
• Maintains courtesy and professionalism with staff and clients.
• Understands and maintains professional boundaries in client interactions.
• Responsible for the completion of all scheduled tasks, care of clients and the department.
• Participates in interdisciplinary treatment planning.
• Must be available for back-up and emergency shift coverage as needed. Able to work a flexible schedule.
• Participates in training and development programs to enhance knowledge, skills, and personal service networks.
• Completes initial and annual Relias Trainings.
• May provide billable services and may have to fulfill or exceed unit expectations established by Harbor.
• May float to other locations to accommodate client or agency need.
• Accepts and completes other duties as assigned.

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Employee referral bonuses
• Ability to make a difference in your community!