Front Desk, Healthcare

Front Desk 3PM-11PM MON-FRI – Volunteers of America National Services (VOANS)

Location:

Chestnut Hill, Toledo, Ohio

Join our mission‑driven team. This shift‑based desk role is essential for the safety and security of patients, residents, and staff at the Chestnut Hill facility.

As the Front Desk associate, you will monitor building access, manage daily schedules, and provide 24‑hour protection and emergency response in a housing and healthcare environment.

• Control access to the facility and ensure residents and visitors meet identification and safety policies.
• Maintain the daily facility schedule and provide accurate updates to the web‑based system.
• Serve as the first point of contact for all inquiries, including phone calls
  
  Committee.
• Log and respond to all incidents, hazards, or emergencies, following established protocols.
• Perform security rounds and monitor the premises continuously, reporting any concerns to management.
  
  Provide backup assistance and support to staff during crisis or conflict situations.
• Complete any other duties associated with the front desk operations.
verá>
Essential

Skills & Qualifications
• High School Diploma or GED.
• Valid driverابيع's … license and insurance coverage under VOANS policy.
• Current CPR and First Aid certificates.
• Clear background check, including drug screening, employment history, and criminal record.
• Strong written, verbal, and interpersonal communication skills.
• Ability to handle confidential information with sensitivity and professionalism.
• Basic math and analytical abilities.
• Experience in answering phones and taking messages.
• Self‑motivated team player who can remain calm in crisis situations.
• Understanding of the unique needs of homeless and disabled individuals.
• Knowledge of emergency evacuation procedures and crisis communication plans.
• Fluency in multiple languages
  
  Tech is beneficial.
Preferred Skills
• Strong customer‑service orientation and multitasking ability.
• Comprehensive knowledge of facility procedures and the VOANS Manual.
• Comfortable with computer platforms for data entry and record maintenance.
• Willingness to work proactively with residents and community partners.
• Experience in a healthcare or housing setting is a plus.
  
  Months
Benefits (Full‑time preference)
• Medical, Dental, and Vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 403(b) retirement plan with discretionary contribution.
• Paid vacation, sick time, and employee referral bonuses.
• Employee Assistance Program (EAP), wellness program, and life insurance (option to buy additional).
• Short‑term disability and loan program.
• Net Spend early‑pay program (access 50% of earnings before payday).
• Scholarships, ministry program, and 24/7 protective monitoring.
Equal Opportunity Statement

VOANS is an equal‑employment‑opportunity employer. We are committed to a diverse workforce and welcome applicants of all backgrounds, race, color, religion, sex, pregnancy, national origin, age, disability, marital status, parent status, sexual orientation, gender identity, gender expression, genetic information, veteran status, military status, and any other characteristic protected by law.