Medical Assistant

Harbor is seeking a Medical Assistant to join our Toledo team! This position is responsible for patient care under the direction of medical leadership, and/or a licensed health care professional. Position is full-time, 40 hours per week. Education/Experience/Other Requirements:
* Completion of a Medical Assistant program through an accredited college or university.
* Previous experience in Mental Health preferred.
* Must be CMA or RMA test eligible. CMA or RMA prior to employment preferred.
* Must be able to perform clinical and clerical duties as needed.
* Electronic Medical Records experience preferred.
* Must demonstrate excellent customer service skills and a strong commitment towards achieving customer/patient satisfaction.
* Must be proficient and accurate in data entry and be able to navigate through Microsoft Windows based applications.
* Must be able to communicate clearly and effectively with a variety of people and be a team player.
* When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.
* BLS and NCI/CPI Certifications required within 90 days of employment. Essential Job Competencies/Primary Duties:
* Assists provider with patient care.
* Provides Patient/Family education.
* Assist patients with medication prescriptions and testing procedures as directed by providers.
* May assume responsibilities of determining and responding to the needs of patients and visitors when they contact the practice either by phone or in person.
* May be required to fill in for front desk staff if needed.
* Answers and/or triages patient phone calls.
* Coordinates scheduling of patients' appointments.
* Assists clinical staff and/or providers as needed.
* Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
* Documents in a clear, efficient, and effective manner, in conjunction with leadership and Harbor guidelines.
* Attends meetings as appropriate and serves on office committees as assigned.
* Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
* In providing billable services, fulfills or exceeds unit expectations established by Harbor.
* May float to other locations to accommodate client or agency need. Additional Community Psychiatric Supportive Treatment services may include:
Documentation
* Responsible for the quality and completeness of the clinical record.
* Develops and updates Individualized Service Plan (ISP) for each client.
* Responsible for accurate and timely documentation which may include but is not limited to: activity/progress notes, ISPs, DPS logs, incident report forms and any other forms necessary to document services. Provides Community Psychiatric Supportive Treatment service activities:
* Evaluation
* Assesses client needs and formulates a strength-based ISP in conjunction with the client, family and/or significant others.
* Evaluates and revises the ISP according to the client's responses and needs.
* Crisis prevention/intervention
* Follows crisis prevention/intervention protocols.
* Ongoing interventions
* Provides support, education and consultation to clients, families, and/or significant others.
* Provides therapeutic interventions as noted in the ISP to maintain the client in the least-restrictive environment and to enhance client and family functioning.
* Monitors clients to identify and minimize effects of psychiatric symptoms.
* Provides education on self-management of symptoms to client, families, and/or significant others.
* Collaboration
* Assists the client and family in increasing social support skills and networks.
* Coordinates indicated evaluations and assessments by internal and/or external providers.
* Coordinates and monitors all services identified in the ISP.
* Provides assistance in gaining access to essential community resources. About Harbor:
* A leading provider of mental health and substance use treatment for over 100 years
* 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
* Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more! Why Work for Harbor? It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company.

Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: *

Medical, dental, and vision coverage
* Retirement plan with company match
* Generous paid time off, sick time, and paid holidays
* Tuition and professional license reimbursement programs
* Clinical supervision hours offered
* Employee referral bonuses
* Ability to make a difference in your community!