Member Service Representative II - Float

Job Details Description Position Summary

Responsible for providing a broad variety of member service functions, including opening and closing accounts, renewing certificate accounts, balancing the vault, balancing the branch, and providing assistance to MSR I as needed.

The primary purpose of this position is to assist Directions Credit Union to deliver on its mission:
to be a strong, growing, member-focused financial partner providing value-added services and developing financial confidence in our members and our communities. To achieve this mission, the position must deliver on our core values:
We will be inclusive, community focused, ethical, innovative, and focused on teamwork to help our members succeed
. You will do this by living out our core values in every service contact to both internal and external members.

Creating an environment where everyone is welcome and safe to be their true self.

I will focus outward, working to serve our members, employees and communities.

I will do what is right even when no one is watching.

I will work to make and support changes that positively impact our organization, employees, and members.

I will treat every employee at Directions as a member of my team, all working towards the goal of member satisfaction and loyalty.

• Assumes responsibility for the efficient, effective, and accurate performance of member transactions.
• Assumes responsibility for the efficient, effective and accurate performance of branch functions.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with Credit Union personnel and with management.
• Assumes responsibility for related duties as required or assigned.
• The employee is responsible for reading and shall strictly adhere to all policies, rules and regulations, and training that have been or that may hereafter be established by or applicable to Company for the conduct of its employees, and further, Employee shall strictly adhere to all the provisions of the Company’s handbook(s).

Directions Credit Union is an Equal Opportunity

Employer:

We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.