Bursar

Title

Title: Bursar

Department Org: Treasurer's Office - 106240

Employee Classification: U1 - Unclassified PSA FT

Bargaining Unit: Professional Staff Association

Primary

Location:

MC AD

Shift: 1

Start Time: 8:00 am

End Time: 5:00 pm

Due to retirement, the University of Toledo is seeking a strategic and service-oriented Bursar to lead student financial operations and select treasury functions. This role oversees tuition and fee assessment, student billing, collections, account management, departmental deposits, and daily banking activities while ensuring regulatory compliance and strong internal controls.

The Bursar plays a critical role in safeguarding institutional revenue, enhancing financial integrity, and delivering high-quality service that supports student success and overall financial health. The ideal candidate will bring strong leadership, operational expertise, and a commitment to continuous improvement in a complex higher education environment.

• Lead and oversee daily operations of the Treasurer’s/Bursar’s Office, including student fee assessment, billing, cashiering, collections, account reconciliation, and financial wellness initiatives.
• Develop, implement, and maintain policies and procedures to ensure compliance with institutional, state, and federal regulations.
• Supervise, coach, and mentor staff, fostering a culture of accuracy, accountability, collaboration, and customer service excellence.
• Collaborate with Financial Aid, Registrar, Treasury, IT, Controller’s Office, and other campus partners to maintain efficient, accurate, and compliant financial processes.
• Implement and administer Board-approved tuition and fee structures.
• Direct timely and accurate student account billing, payment processing, refunds, and collections activities.
• Manage third‑party contracts, payment plans, and external agency billing relationships.
• Monitor and reconcile accounts receivable and ensure proper recording of financial transactions within Banner Student Information System (or equivalent ERP).
• Oversee regulatory reporting and compliance for IRS Form 1098‑T, Title IV funds, and state audits.
• Serve as functional lead for Banner Student Accounts, Touch Net, and related financial systems.
• Maintain strong internal controls and audit readiness across all student financial processes.
• Ensure compliance with FERPA, PCI‑DSS, NACUBO standards, and state and federal financial reporting requirements.
• Coordinate treasury‑related audits and respond to documentation requests.
• Lead annual PCI compliance efforts, including training coordination and submission of institution‑wide Self‑Assessment Questionnaires (SAQs) for merchant services.
• Review and approve wire and ACH transfers, ensuring appropriate authorization, documentation, and security controls.
• Monitor banking fees, contracts, and services to ensure cost‑effectiveness and compliance with service agreements.
• Supervise staff responsible for recording, reconciling, and monitoring daily cash transactions.
• Provide leadership in resolving complex student account and billing issues.
• Promote financial literacy and transparent communication of tuition, billing, payment, and refund policies.
• Serve as the university’s primary liaison for student account inquiries, payment plans, and refund processes.
• Coordinate treasury and bursar activities with departments, auxiliaries, and the university foundation to support effective financial management institution‑wide.

• Bachelor’s Degree in accounting/business or related field.

• Minimum of ten (10) years of progressively responsible experience, including a minimum of five (5) years of specialized experience in student accounts, billing, or receivables functions utilizing an ERP system (Banner preferred) at a highly matrixed public university.
• Excellent communication and exceptional customer service skills.
• Experience in Microsoft Excel.
• Higher Education management experience.
• Knowledge of federal and state financial regulations, and university financial policies and procedures.
• Knowledge of…