Customer Service Representative

Who We Are

Erie Home is one of the largest and fastest‑growing home services providers in America, specializing in premium roofing and basement waterproofing systems. With over 100 coast‑to‑coast locations, the company fuses local expertise and national scale to deliver standout products and customer service. Erie Home’s rigorous craftsmanship standards, technology, flexible financing, and an industry‑leading warranty have earned an A+ rating from the Better Business Bureau, as well as top reviews on other platforms.

Since 1976, Erie Home has proudly transformed more than 400,000 homes across America. The company has been part of the Gridiron Capital portfolio since 2021. Learn more at

Customer Service Representative
Compensation: $19.50 per hour

In this role, responsibilities include handling customer complaints and inquiries to ensure a high level of satisfaction. The position involves close collaboration with Customer Service Representatives (CSRs) and other departments to effectively resolve issues and support the Installation Department by conducting customer completion calls. Additionally, the role provides valuable feedback to Department Managers to help drive continuous improvement. A strong emphasis is placed on going the extra mile to uphold and enhance the company’s exceptional service reputation and ensure overall customer happiness.

• Toledo, OH (Headquarters)
• On‑Site
• Full‑Time

• Set Office
  
  Schedule:
  
  September through Friday schedule from 8 AM to 5 PM.
• Customer Communication Savvy: 3 + years of prior experience in customer communication.
• Goal‑Oriented:
  Strong focus on performance‑based goals and the drive to meet them.
• Persuasion:
  Ability to hold persuasive conversations over the phone.
• Resilience:
  Capable of handling and overcoming customer objections.
• Effective Communication:
  Strong verbal and written communication skills.
• Competitive Drive:
  Self‑driven, competitive spirit striving for excellence.
• Tech Proficiency:
  Proficient computer use and data entry.

• Competitive Compensation
• Full Insurance Package: medical, dental, vision, life, disability, supplemental, and more
• FSA/HSA Options
• 401(k) with company match
• Paid Personal Time Off & Holiday Pay
• Growth Opportunities in a Fast‑Paced Environment

• Consistent Monday through Friday schedule, 8 AM to 5 PM.
• 3+ years of experience in customer communication.
• Ability to handle and overcome customer objections.
• Proficient in computer use and data entry.

Join Us & Lead the Future of Customer Service! If you have a passion for delivering exceptional customer experiences and enjoy solving problems, we’d love to have you on our team as a Customer Service Representative. In this role, you’ll be the first point of contact for our customers, providing friendly, knowledgeable support and ensuring every interaction reflects our commitment to excellence.

You’ll work closely with cross‑functional teams to resolve issues, assist with follow‑up processes like post‑installation calls, and share valuable feedback to help improve our services. If you take pride in going the extra mile and find satisfaction in turning challenges into positive outcomes, join our team.

Erie Home does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, any other applicable federal, state or local protected class or other non‑merit factor. If, because of a disability, you need reasonable accommodation for any part of the application process, please contact Human Resources and let us know the nature of your request and your contact information.