Support Services Supervisor

Job Description

Support Services Supervisor - Opportunity for Ohioans with Disabilities (260000DJ)

Opportunities for Ohioans with Disabilities

Agency Contact:
Patrick Flynn, O O D . T a l e n t A c q u i s i o n @ o o d . o h i o . g o v

Jan 26, 2026, 4:59:00 AM

Toledo BSVI/BVR 5241 Southwyck Boulevard Toledo 43614

United States of America-OHIO-Lucas County-Toledo

$32.35/hour (unless required by legislation)

Full-time, 8:00AM - 5:00PM M-F

Exempt from Union

Business

Clerical & Data Entry, Customer Service, Operational and Administrative Support, Records Management, Administrative support/services

Attention to Detail, Critical Thinking, Customer Focus, Performance Management, Teamwork

Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. Our agency works with partners in businesses, education, and non‑profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio.

We help connect the people of Ohio who have disabilities with the resources, support, and opportunities that fit their unique needs, abilities, and interests so that they can find and retain meaningful employment. To learn more about what we do, please visit our website o.gov.

Opportunities for Ohioans with Disabilities (OOD) is seeking a Support Services Supervisor to join our team. This role plays an important part in supporting OOD’s mission to help Ohioans with disabilities achieve quality employment, independence, and social security. As a Support Services Supervisor, you will oversee administrative and support functions that keep our offices running smoothly and ensure excellent service for the individuals we serve.

• Supervise and guide Administrative Professional staff, providing training and resources.
• Coordinate front desk and phone coverage.
• Manage referrals, application processing, and appointment scheduling.
• Ensure accurate documentation in line with agency policies.
• Oversee state vehicle coordination, voter registration, and records retention.
• Monitor office supplies and facility needs.
• Provide technical assistance in using tools like AWARE, Tableau, Outlook, and Bookings.
• Work closely with team supervisors to maintain efficient operations.
• Possess strong knowledge of office management, supervision, and safety practices.
• Be skilled in using Microsoft Office and other computer applications.
• Reason through complex situations, communicate effectively, and handle sensitive inquiries.
• Demonstrate leadership, organizational skills, and the ability to foster positive relationships.

Lead a team and contribute to meaningful outcomes for Ohioans with disabilities.

Business Operations Manager 1

Opportunities for Ohioans with Disabilities will not sponsor applicants for work visas.

OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace.

For more information, please see the OOD Vocational Rehabilitation Fact Sheet.

• Step 1: $32.35/hr | $67,288 annual
• Step 2: $34.18/hr | $71,094 annual
• Step 3: $36.01/hr | $74,901 annual
• Step 4: $38.00/hr | $79,040 annual
• Step 5: $40.11/hr | $83,429 annual
• Step 6: $42.30/hr | $87,984 annual
• Step 7: $44.03/hr | $91,582 annual
• Step 8: $46.09/hr | $95,867 annual
• EX 12:
  Not specified

Our roles are primarily in‑office to…