Collector-Investigator

POSITION SUMMARY

Under general supervision performs work of routine difficulty in obtaining delinquent city income taxes and returns; performs related work as required.

• Contacts taxpayers in person, by telephone or through correspondence to obtain tax returns, information and/or payments from current and delinquent taxpayers.
• Traces delinquent taxpayers through investigative methods.
• Assists taxpayers in completion of tax returns and prepares City tax returns as requested.
• Informs taxpayers of tax ordinance and regulations, tax liability and how it was calculated.
• Investigates territory for new business operations.
• Recommends legal action when collection efforts fail.
• Updates and maintains payment plans and statements of delinquency.
• Answers tax questions from the public and works with the public to resolve tax problems.
• Prepares daily work reports.

• Provisions of City’s income tax ordinance.
• Federal tax law and preparation of federal tax forms.
• Investigative and collection techniques.
• Accounting and auditing principles.
• MS Word, MS Outlook, and MS Excel.

• Effectively dealing with the public.
• Analyzing tax returns.
• Oral communication – communicating with customers in person or over the telephone.
• Attention to detail.

• Establish and maintain effective working relationships with others.
• Organize complex data and prepare technical and/or administrative reports.
• Solve problems proactively – review customers’ accounts before they become an issue.

• Graduation from high school or General Educational Development (G.E.D.) Tests equivalency.
• Twelve (12) months of experience in collections, accounts receivables, or tax preparation.
• An Associate’s Degree in Business Technology Accounting, Business, Legal or a closely related field may be substituted for six (6) months of experience.
• Must possess a valid driver's license and be required to use personal car on City business.
• Must be bondable.

• None

The physical demands described within this job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In this position, the employee will frequently stand, walk, and sit. Speaking and listening are constant essential functions of this position.

The work environment described within this job description will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently indoors. The noise level in the work environment is usually low.

If you need assistance or an accommodation, or if you have questions about completing the online application, please contact the Department of Human Resources at .

Collector-Investigator (1372)