Business Analyst

Overview

Business Analyst – Consultant I

Role description

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career—and the lives of people across the world.

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The Business Analyst will support delivery of an AI-enabled solution for the Non-Conformance (NC) process. This role translates business needs into actionable requirements, ensures alignment across business, quality, and IT stakeholders, and supports the development of scalable "backbone capabilities" critical for current and future AI use cases.

• Gather and document business requirements for the AI-enabled non-conformance workflow.
• Perform detailed process analysis and map current vs. future state processes.
• Translate business needs into user stories, functional specifications, and acceptance criteria.
• Support creation of baselines, value measures, and benefits frameworks for CAR justification.
• Facilitate discussions with cross-functional stakeholders at the appropriate seniority levels.
• Drive clarity and alignment across Quality, Supply Chain, IT, and vendor teams.
• Support change management efforts by articulating process impacts and user considerations.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

• 5+ years of experience as a Business Analyst in large, enterprise environments.
• Experience supporting AI, analytics, automation, or advanced digital programs.
• Strong process mapping skills with the ability to translate complex workflows into clear requirements.
• Proven ability to work in ambiguous, fast-changing environments with multiple stakeholders.
• Excellent communication skills and experience working with senior leaders.
• Ability to influence without authority and build alignment across functions.
• Strong documentation discipline (requirements, user stories, functional specs, decision logs).

• Experience with quality, non-conformance, supply chain, or regulated operations.
• Prior work in digital transformation programs or AI solution delivery.
• Experience partnering with change management teams.
• Familiarity with enterprise systems integration and configurable platform design.
• Experience working with or coordinating multiple consulting partners.

Role

Location:

Remote

Compensation Range: $88,000-$132,000

Benefits include paid vacation, paid sick leave, holidays, bereavement leave, jury duty, 401(k) with employer matching, medical/dental/vision insurance, life insurance, AD&D, short- and long-term disability, and optional voluntary benefits. Benefits vary by employment type and location.

We proudly embrace the values that have shaped UST since day one:
Humility, Humanity, and Integrity. These values inspire a people-first, human-centric culture that prioritizes sustainable solutions and keeps our people and clients at the forefront of all decisions.

• Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
• Humanity: Through business, we will better the lives of those less fortunate than ourselves.
• Integrity: We honor our commitments and act with responsibility in all our relationships.

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and fair chance ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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Skills

business analysis, data analysis, business process reengineering, requirements gathering

Benefits

Compensation range: $88,000.00 to  per year