Financial Counselor

General Description:

Under the direct supervision of the Accounts Receivable Supervisor, the Financial Counselor is responsible for assisting patients with the application process for Financial Aid and Care Pass Programs. This includes food stamp applications and renewals and Medicaid applications. Interacts in a customer focused and compassionate manner to ensure patients and their representatives’ needs are met and they understand the hospital’s financial policies.

Demonstrates willingness to work as a team member. Effectively communicates with all care partners, supervisors, and patient/visitors. Demonstrates respect for others. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

• Advises patients and/or family members of their financial obligations.
• Obtains payments, or secures adequate payment arrangements with early-out vendor. Sets-up payroll deductions for employees.
• Monitors the qualification process for Medicaid, SSI, SSD, FINA and self-pay discounts to ensure self-pay patient who qualify and participate are eligible.
• Assists patients with estimates for hospital services.
• Works directly with Case Managers and Eligibility and Collections vendors for patient’s insurance verifications.
• Responsible for all aspects of Lien removals.
• Responsible for processing patient refunds and credit balance transfers.
• Keeps current on all state and governmental regulations i.e. HIPAA/PHI standards.
• Attends department staff meetings and in‑services to maintain current knowledge.
• Responsible for training new employees and instructing current employees of process changes.
• Performs similar or related duties as assigned.
• Knows fire, disaster and safety procedures and regulations as it pertains to the work area.

• Formal
  
  Education:
  
  High School Diploma or GED required.
• Work Experience:
  
  1 to