Sales Operations Coordinator

Growing progressive robotic welding equipment supplier is seeking an experienced Sales Operations Coordinator for our Tipp City, Ohio office. Must be experienced in technical customer service management in a manufacturing or distribution environment..

• Supports all incoming telephone calls in a courteous and timely manner and directs calls as needed within the organization.
• Serves as a primary administrative coordination point for Sales management and Regional Sales Managers (RSM’s) for information gathering, documentation requirements and communication efforts into the business operations.
• Serves as a key coordinator for all Hub Spot sales tools, to include data management and information exchange within the software package.
• Coordinates with Marketing in support of promotional activities, trade events and notifications to distributor and channel partners.
• Maintains sales quoting tools and templates for update distribution to the sales team or distribution partners.
• Prepares weekly and monthly reporting for Robotic (FA) and Welding Power Sources (WPG) order-in and sales activities.
• Manages incoming robot and welding job orders, to include documentation collection and distribution to respective departments.
• Supports oversite and monitoring of the Advanced Welding Partners (AWP) Agreement program.
• Fields all customer service calls and shared customer service e-mail inbox inquiries.
• Serves as a liaison between the Customer Service Department and other internal departments.
• Provides single-point of contact and data entry for all customers and distributors related to Parts Quotations, Order Entry, Order Shipment, Order Invoicing, Credit Memos, and RGA’s.
• Resolves customer and distributor issues in a timely basis.
• Monitors commonly ordered parts and provides recommendations to Purchasing for safety stock levels, re-order points, etc. to ensure sufficient stock levels are being maintained.
• Coordinates inventory issues regarding back orders, delivery dates, and expediting orders.
• Logs information onto designated spreadsheets and reports as required.
• Performs additional customer service administrative functions as assigned.

Knowledge of Sales and Customer Service Concepts, Microsoft Office Software, and CRM Software (Hubspot, Salesforce, Zoho, Pipedrive). Knowledge within a technical industry / technical products background preferred with Customer Service Experience.

• Demonstrate a professional demeanor with customers, vendors, and employees.
• Communicate effectively in written and oral methods.
• Ability to prioritize workloads and have flexibility to reschedule tasks when necessary.
• Work in a self-directed, self-motivated environment as well as with a team.
• Good organizational skills.
• Ability to multi-task.

Sufficient formal or informal education to ensure ability to perform at a level required for successful accomplishments of essential duties and responsibilities as listed above.

Company offers competitive salary, bonus opportunity, excellent benefits and great work environment!

Job Type: Full-time

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

At least five years of experience in Industrial/Distribution Sales or Customer Service-related field.