Sales Associate

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident and effortless style for work, everyday use, or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store and the Express mobile app.

Store Name:
Jersey Shore Premium

Express is seeking a Retail Sales Associate to join our team. The Sales Associate provides a great in-store shopping experience for retail customers and assists with additional tasks such as stocking, cleaning, folding merchandise, and related duties.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service-related issues, determine resolutions, and communicate issues and resolutions to Store Management or escalate as needed.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  0-2 years of relevant job experience; minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team

PHOENIX offers a range of benefits to help protect full-time associates’ health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part-time associates, PHOENIX partners with LIG Solutions to help associates obtain individual insurance coverage and may offer paid sick leave, public health emergency leave and 401(k) eligibility with Company match. Part-time associates may also receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through You Decide.

Actual compensation offered depends on location, education, skills and experience.

$15.49 - $22.75 per hour

PHOENIX is an equal opportunity employer. We do not discriminate in recruiting, hiring, or any other terms based on protected characteristics. PHOENIX hires individuals authorized for employment in the United States and provides reasonable accommodation to individuals with disabilities. If you need an accommodation, call and say "Associate Relations" or email A with details of your request.

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies without a signed Master Service Agreement and HR approval.