Clinical Coordinator - Palliative Care

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Description

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Competitive benefits are just the beginning; it’s also about how we support one another and how we show up for our community.

Together, we keep getting better—advancing our mission to transform healthcare and serve as a leader of positive change.

Clinical Coordinator
, in collaboration with the Clinical Program Manager and specialty‑specific clinical team, will identify, support and develop programs to meet the needs of complex patients and families. The Clinical Coordinator is a registered nurse who has clinical expertise to support the subspecialty providers in providing quality medical care to patients. The Coordinator is responsible for providing professional nursing care and support to patients/families with a variety of subspecialty needs.

This position will be a liaison between the family and the subspecialty team to assist in care coordination and disease‑specific education for patients, families, and staff.

• Maintains a communication system that ensures comprehensive and timely transmission of information to providers and other members of the multidisciplinary team; applies evidence‑based practice to make clinical decisions and establish standards of clinical specialty.
• Interacts with patients/families during provider office visits and via phone, assessing patient needs; collaborates with providers and assists with developing evidence‑based solutions to meet desired measurable outcomes.
• Documents all interventions, assessments, plans of care, interactions, care provided and findings in EMR.
• In collaboration with the multidisciplinary team participates in the assessment, planning, implementation and evaluation of care for the patient population; provides patient care including nursing assessments.
• Provides additional support to the subspecialist so the provider can focus on the highest level of care; facilitates diagnostic testing, prescription refills and other patient instructions requiring provider signature.
• Acts as a liaison with other departments to clarify questions related to care of the patient.
• Serves as a clinical resource person to staff, patients/families and other team members to evaluate complex patients and identify appropriate desired outcomes and interventions.
• Serves as a resource for clinical staff, developing and delivering education and operational guidelines.
• Participates in the development of evidence‑based guidelines/protocols that are utilized in planning patient care and monitoring achievement of patient outcomes.
• Participates in continuous process improvement efforts to improve patient outcomes, assure appropriate utilization of resources and increase patient satisfaction.
• Responsible for subspecialty clinic oversight of supplies, coordinating clinics with providers, scheduling, and providing clinical direction to the assistant care coordinator.
• Maintains awareness of standards and regulatory agency compliance.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

• Bachelor’s of Science in Nursing
• Minimum of 3-5 years acute/primary care for specialty and population‑specific nursing experience
• Proficient computer skills (Microsoft Office and/or Google Suite platforms)
• Excellent written and verbal communication skills

• Master’s of Science in Nursing
• Knowledge of insurance authorization process and system navigation
• Understanding of CPT and ICD‑10 coding

• NJ State Professional Registered Nurse License
• AHA Basic Health Care Life Support HCP Certification

• Specialty‑specific and/or population certifications

The starting rate of pay is provided for informational purposes only and is not a guarantee of…