Dispensary Supervisor; Tinley Park

Join to apply for the Dispensary Supervisor (Tinley Park) role at Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:

AAWH)

The Dispensary Supervisor assists with day-to-day operations of the dispensary (retail store) and supports the management team. This position maintains best-in-class customer service while ensuring compliance to all applicable regulations and company standards. The supervisor sets the standard for performance and keeps associates motivated, requiring excellent leadership qualities and an understanding of dispensary inventory and products.

• Provide best-in-class customer service to customers
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of all products and strains in the store and train team members on that knowledge
• Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicate inventory action items with the Assistant Manager and General Manager
• Assist all Dispensary Associates in the consultation of all customers to ensure they are informed of the right product choices
• Complete and appropriately delegate tasks assigned during scheduled shift, including:
  • Correct cash handling
  • Accurate use and maintenance of the Point of Sale (POS) system
  • Accurate and timely data entry in both the POS system and inventory tracking system
  • Assistance in verifying order deliveries for accuracy
  • Ensure adherence with security measures and safety compliance
  • Maintenance of an organized and clean store
  • Management of visitor log
  • End‑of‑day daily update emails
  • Ensure accuracy with the vault
• Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with applicable rules and regulations
• Handle daily activities, maintenance, and data collection for any reported issues and/or complaints
• Open and closing procedures
• Assist with the onboarding and training of new staff in partnership with the management team

• Cannabis experience required
• Must be at least 21 years of age
• Strong retail math skills required
• High school diploma or general education degree (GED)
• 2+ years in a supervisory or management role in a retail setting, specifically with POS business operations
• Exceptional customer service skills
• Knowledge of basic computer skills
• Positive attitude, team player and strong work ethic
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Excellent organization and time management skills
• Focused, detail oriented
• Ability to internalize training and follow instructions
• Effective communication skills

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Tasks include standing, walking, sitting, using hands, reaching, balancing, stooping, kneeling, crouching, crawling, talking, hearing, tasting, smelling, occasionally lifting and/or moving up to 25 pounds, and requiring close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.

Ascend Wellness Holdings (AWH) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, customer‑focused retail experience. Our goal is to deliver unparalleled quality, consistency and curated products that satisfy unique customer needs, while building a world‑class team dedicated to our mission and communities.

Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrates a diverse population, refusing discrimination in hiring practices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.