Summer IT Internship

Description

Proven IT’s IT Internship program offers hands‑on experience in technical support, client service, and business technology operations. Over the course of this 8–10‑week summer program
, you’ll work alongside experienced engineers and the Managed Network Services (MNS) team to learn how modern IT environments are supported and maintained.

This is a great opportunity for students pursuing an IT or computer‑related degree who want to apply their classroom knowledge in a real‑world setting and gain exposure to help desk operations, device imaging, and client onboarding.

• Assist in monitoring and responding to Tier I service tickets (hardware, software, and access issues)
• Provide first‑level troubleshooting for desktops, laptops, printers, and peripherals
• Help stage and configure workstations and equipment for internal users or client deployments
• Support onboarding tasks such as setting up user accounts, imaging devices, and preparing desk areas
• Document common issues, FAQs, and troubleshooting steps to enhance the knowledge base
• Maintain inventory of IT hardware and supplies; assist with ordering and asset tracking
• Collaborate with engineers and project leads to resolve open tickets or escalated complex issues
• Participate in job‑shadowing opportunities across departments to understand Proven IT’s service delivery model
• Attend team meetings and professional development sessions to strengthen technical and communication skills
• Complete a final project summarizing your contributions and learnings

• Currently pursuing or recently completed an Associate's or Bachelor’s degree in Information Technology, Computer Science, or a related field
• Curious, analytical, and eager to learn new technologies
• Strong communicator who can provide clear updates and follow‑through on assigned tasks
• Detail‑oriented and organized with a customer‑service mindset
• Comfortable working both independently and collaboratively in a fast‑paced environment
• Basic familiarity with Windows OS, Active Directory, networking concepts, and Microsoft Office Suite
• Prior experience with troubleshooting (through coursework, labs, or part‑time work) is a plus
• Must have a valid driver’s license, reliable transportation, and minimum levels of auto insurance coverage

• Duration: ~8–10 weeks (Summer 2026)
• Location: Tinley Park, IL – Onsite
• Compensation: Paid Internship
• Schedule: Monday–Friday, standard business hours

While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects; reach with hands and arms. The employee uses a computer, copier, fax, and telephone equipment. The employee must be able to sit for a prolonged period. Must be able to lift up to 15 pounds.

GROUP HEALTH INSURANCE: After a 30‑day waiting period, full‑time employees (who work at least 30 hours per week) and their dependents are eligible to enroll in health benefits utilizing the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan with employer contributions to a Health Savings Account (HSA). In addition, Dental benefits are available as well as a Vision PPO plan utilizing the Eye Med network.

Proven also offers voluntary worksite benefits including critical illness, hospital indemnity, accident coverage, short‑term disability insurance, supplemental life and pet insurance. Additional offerings include an employee discount program, home and auto insurance services and commuter/transit FSA.

EMPLOYER‑PROVIDED LIFE/AD&D INSURANCE: After a 30‑day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit administered by Blue Cross Blue Shield to all full‑time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount.

Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER‑PROVIDED LTD: Long‑Term Disability (LTD) insurance is an employer‑provided benefit that provides protection from loss of income in the…